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Business Profile

Bicycle Dealers

PinkBike.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bicycle Dealers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/11/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    can't login to my account because Pinkbike banned my account because I made inquiries about donating bicycle to cancer patient of mine *** * ******* ****** Now I can't even view my inbox let alone send any messages. Pinkbike should be ashamed of themself.

    Business Response

    Date: 08/11/2022

    Hi ********

     

    Thank you for your message. We have reinstated your account and you should be able to access your inbox to send your messages.

     

    Please let us know if you have any trouble.

     

    Kind regards,

     

    Pinkbike Team

    Customer Answer

    Date: 09/11/2022

     
    Complaint: ********

    I am rejecting this response because: The account is still suspended , please see today's screenshots taken at 1:58PM EST on 11/9/2022. 

    Sincerely,

    ******* ********

    Business Response

    Date: 09/11/2022

    Hi ********

     

    We tried to fix your account yesterday but appears it was locked again.

     

    We have fixed it again and it is showing on our end that you should be able to access it. Please try logging in again and let us know if you have any trouble.

     

    Thanks.

     

    Pinkbike Team

PinkBike.com is NOT a BBB Accredited Business.

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