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Business Profile

Plumber

APH Mechanical Ltd.

This business is NOT BBB Accredited.

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1

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Review Details

  • Nate S

    Date: 18/12/2023

    Boxing Day 2022 our hot water tank and boiler system quit and flooded our basement. I called APH Mechanical as they advertise 24 hour service. ****** was quick to reply and offered us a replacement system for $10,900. My brother in law is a plumber in the interior and he advised that the quote was $2,500 +/- overpriced, but we were in a pinch and it was the holidays. I agreed to move ahead with the install as we had a tenant moving in in 5 days.Upon installation, the hot water tank did not work. He had to get a new mother board for it (I believe now he probably sold us a used, or refurbished model). ****** spent a week at our home every day trying to figure out the piping so the unit would actually work; I'm confident that he just rigged something together so he could get out of there and knew it would fail, despite the fact that he guaranteed me he installs tons of these IBC units and they are a bulletproof system. In May, we started getting more errors (F002 and F011) and the tank system would shut off. I tried reaching out to ****** as he told me there was a 1 year warranty on the install, but he ghosted us. It is now December and the tank shuts down and has error codes on it every day. I have tried texting, emailing and leaving voicemails and only recently did he reply to my email saying he is on vacation until next year and I would have to take it up with someone else. So, since May I have been trying to reach him, but no answer and now he is conveniently on vacation until the warranty period that is over? I'm stuck with an $11,000 system that is 10 months old that doesn't work and requires more work to do simple tasks like bath. The guy is a *****, his prices are through the roof, he is a liar and he ghosts people when issues arise. He cares about getting your money and getting out of there. He literally told me that he was "rich" and only does this job because he enjoys it. Who says that, especially to a client that you just took to the cleaners?

APH Mechanical Ltd. is NOT a BBB Accredited Business.

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