We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Truck Caps

Ranger Rider

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Truck Caps.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/09/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Feb 10 2023 I put a deposit on a new canopy from ****** **** in Grande Prairie Alberta. I was told it would be best for me to buy a 'range rider' rather than an '***' as it would be here in 6-8 weeks. It never arrived. The Grande Prairie office closed its doors so I was then dealing with Darren in the Edmonton branch who said "not to worry, I have another canopy on its way". This never arrived either. So Darren said, "don't worry you wont lose your deposit if this doesn't work out". I was patient as I wanted a canopy again. (I am a repeat client). Darren told me my canopy was in but I have to drive to Edmonton for install (450KM one way). Again I was happy to get my canopy. Arrive in Edmonton, waited for 3.5 hours as they were not ready for me, ok, to find out that this canopy did not fit my truck. I have no reason why other than "********** must have built you an incorrect canopy" I said fine, I want my money back as this has gone on for way too long. Darren said, "you have to go through ********** (Range Rider) as that is head office". OK then I will reach out. I contacted Sherrie after many attempts (I had to say I was someone else to talk to her cuz when I told them my name she was mysteriously never in. Sherrie said she will have a check cut for my but would need signature from either Al or Andrew. I was able to contact Sherrie today and the check has been ready since Aug 31 but no approval from the owners. I have had zero call backs, zero email responses from anyone at ****** **** or Range Rider. All I want is my money back for a product that I did not receive. This is the worst customer service I have ever dealt with in my entire life. And I am a repeat client. So ****** **** and Range Rider are basically the same company from what I am told. In a nutshell I provided a deposit of $1750.00 in Feb 2023 for a product that never arrived (was told 6-8 weeks delivery), I waited 5 months before pushing the envelope now its time I get my money back. Thank you

Ranger Rider is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.