Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:17/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started short term disability *** ****** ****** *******. I was given a disability manager that I feel didnt listen to my concerns right from the start. I read online about a pill check that could be done to find medications that work with you since I have tried multiple in past with no known effect. My partner was in the room with me when she called and I did in fact ask for this and it wasnt made available she said it was a hard no. I went from one medication to another because of side effects. I finished my **** therapy but this is just the start. I am not feeling better, my last phone call conversation she told me time was running out I have until august 30th to return to work. I asked if I could get a life coach to help and she said the money was all out. To me it felt like she was all about money, hear the conversations on the phone I have made strides in my mental health , but I dont feel understood. I was given a kinesiologist to help me move again and this service was below par I had three **** calls only 30 mins each. I made it known I wanted a psychiatrist and this never happened and you would think this would be top priority trying to find the medication to help with everything. I felt like I also made the solutions to everything . I gave the disability manager the name of my **** therapist and I did 6 sessions which I am very grateful. I am feeling very rushed to get back to work now and I still have 1.5 months and no more services available to me when Im in this hard ship. I dont feel heard, I just go quiet because the disability manager thinks she knows whats best for me and its not. On my first phone call with her she talked about what she does for joy like going to the spa and getting hair done. ** ***** ****** ***** ** *** ****** * **** ** *** ****** ***** *** ***** *** **** **** ******* ** ***** ******** * **** ****** ***** * **** **** ** *** ******* *** ** ***** ** ****** ** ** **** **** **** ******* I need more time and help

  Business Response

  Date: 21/07/2023

   

  In response to this complaint, 

  We are a third-party administrator and are confirming that we followed our standard processes involved in support of this individual.  We are unable to provide any further details at this time due to privacy laws and the protection of her information.  If you feel a more detailed response or further information is required we would need you to obtain informed consent from this individual.  We take the protection of confidential information of individuals seriously, even in this forum.  We confirm the individual was contacted on July 21, 2023, where a supportive telephonic conversation was completed.

• Initial Complaint

  Date:20/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contracted Covid at work in November 2021 - I was working at a group home and this wasn't unexpected. I ended up with long haul covid symptoms - parosmia (distorted tastes and smells) and was encouraged to use work benefits to take stress leave. The benefits were through Disability Management Institute (DMI). Short term disability was difficult to get paid for but eventually it was paid out. November 18th 2022 was my last day of short term disability. I pushed to go back to work - work had said they couldn't let me come back until *** signed off on it. My first day back I was informed that during contract negotiations my job had been eliminated. They would honor my salary for 30 days and then it would be dropping back down to a starting wage. I began to cry and was sent home for the day. DMI decided my crying was because I wasn't ready to return and began the application for long term disability. No one said how long that would take. They cut all of my extra benefits (therapist and work rehab while the application was being processed). I realized in February that I couldn't just sit with no income and found a new job. My employment at the old job ended March 3rd but I was assured the time I spent waiting would be compensated. Today, I sent an email asking for an update to DMI with my case number attached. The email response indicated they have no idea who I am and I doubt I'm going to see any of that money. These people ruined my life, my career, everything. My credit score dropped 300 points, I have bills in collections. I spent December living in a women's shelter with my kids. We had no Christmas. While I would love to have this resolved, I doubt it ever will be. If it can't, I just want people to know that DMI is a ****.

  Business Response

  Date: 02/05/2023

  We are a third party administrator and are confirming that we followed our standard processes involved in the assessment and adjudication of this individual's claim.  We are unable to provide any further details at this time due to privacy laws and the protection of her information.  If you feel a more detailed response or further information is required we would need you to obtain informed consent from this individual.  We take the protection of confidential information of individuals seriously, even in this forum.  We will reach out to this individual directly to ensure she has the information she feels is missing.