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Business Profile

Air Conditioning Contractors

Advance Air Solutions Ltd.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Air Conditioning Contractors.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/06/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business has been terrible at communication. We had prepaid 4 furnace install at our office in ******* in 2021. 3 were completed behind schedule but done. 4th has still not been installed and is remains outstanding from November 2021! Offered to return funds on last furnace but doesnt respond to calls or texts.

  • Initial Complaint

    Date:05/12/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     

    Complaint: ********



    I am rejecting this response because: I have never been contacted about a pre authorization and your company has not been back since Karan installed the system.  If you have proof of the messages please provide the contact number as I can assure you that we are not the same people you are referring to.  **** ********** *** ***** **** *** ****** **** **** ******* *** * ***** ****** ** *** ********* *********  You have installed my system incorrectly and are refusing to fix it.  The situation you are referring to is not us.  Please check your records.  All I am asking is that you return and fix the system so it works the way it should.  It’s not a filter iusse.  I would be happy to get on a call with you in order to get this situation resolved 



    Sincerely,



    ***** ******

    Business Response

    Date: 05/12/2022

    Hi,

     

    Builder for this job who had contracted us in the past for the work, he himself told us that we do not need to offer any more maintenance services for free. We offer one year warranty on our installs and have already performed two service calls in the past. Both service calls resulted to have problems arising from having dirty filters and I have text messages sent to the owner as an evidence where I disclosed the above to her. At the most recent contact attempt made by the owner, I have simply told her I am happy to send my crew back to the site and perform another service on the unit but there is going to be a charge associated which she clearly not willing to pay. Upon asking for a pre authorize payment prior to the trip, I was simply denied and rest is history.

     

    If the owner is willing to make a prepayment for the trip, I am happy to send my guys back to perform servicing on the unit.

     

    Let me know if you have any questions for me or need any further clarification.

     

    Cheers,

    Daniel 

    6047294566

     

     

    Business Response

    Date: 08/12/2022

    I am not sure If I am writing to the same person I talk to over the phone yesterday regarding this matter, but yes, In my previous reply I had mistakenly thought of this matter related to another job of mine, however, if you are the same person who called me on my cell and did speak to me, then please provide details of our phone conversation here, and if not, can you provide proof of hiring us and proof on paying us in any form us for any of our services? If you are requesting us for our service, we must have some sort of work contract, so kindly provide details on that before we proceed any further. 

    Customer Answer

    Date: 09/12/2022

     

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.




    Sincerely,



    ***** ******

Advance Air Solutions Ltd. is NOT a BBB Accredited Business.

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