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Business Profile

Animation Mechanics

Allied Auto Repairs

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:23/04/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I took my ************* E250 to Allied Auto Repairs, ****** on Wednesday, April 16th for an oil change and to fix an acceleration issue. I was charged $156 for both services. After two and a half hours, the staff returned the car saying the job was done. However, the same warning message appeared on the screen. When I pointed it out, they said they would reset the code. After 30 minutes, I received the car again, but it broke down in the middle of the road shortly after leaving the workshop.I returned to Allied Auto Repairs immediately and informed them. They took the key and assured me they would handle it. On Thursday, April 17th, I visited the shop again but received no updates despite waiting all day. On Friday, April 18th, I was told they were checking the electrical components and the car would be ready by afternoon. Later, they said it was out for a test drive and promised a callback in 30 minutes no call came, and my calls were ignored through Friday evening, Saturday, and Sunday.On Monday, April 21st, I visited again and was told an electrician would inspect the vehicle within 30 minutes. When I returned at 4 PM, I was informed that a computer technician was now working on it. After another two hours, they said the issue was with the pedal and that they would provide a price update the next day.There has been no proper communication, repeated delays, and no transparency regarding the issue, repair progress, or further costs. Despite paying what they asked, I still do not have my vehicle back or any clarity. The service experience at Allied Auto Repairs, ****** has been extremely frustrating and unprofessional.

Allied Auto Repairs is NOT a BBB Accredited Business.

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