We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Art Gallery

Blue Lotus Art Gallery

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Art Gallery.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/11/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This complaint is about a very precious piece of Art was sent by my sister from another continent. I have emotionally attachments to the piece. I have asked this art gallery to do wrapping for me. I have sent them a picture of what do I wanted it to be done. They accepted it and asked me to pay 240$ tax included. After one week they returned this piece while there was tear on the fabric and wrapping was done wrongly. I have called them and explained this is not right, they felt sorry and promised me to correct it. This piece of Art is on velvet and was supposed to be delivered on Nov 6th 2023. I had a conversation with the manager the told me this art is getting uneven and as it is on velvet it can not get corrected. I have mentioned to them that I file a complaint the Manager wife texted me they will *** me because I want to damage the reputation of their company as she claimed! They ruined the piece of art and also they ********** me. * *** ********* *** *** **** ** **** as the most precious and sentimental *********** got ruined! So my art got ruined and I got ********** as well.

    Business Response

    Date: 07/11/2023

    Dear *******,

    The velvet cloth art you gave us to stretch has uneven printed borders in all four edges. We have talked and texted you several times about it, showing you photos about how your cloth art is uneven. Unfortunately all our efforts to help resolve this matter has fallen unto deaf ears as you keep yelling and blaming us for damaging your cloth art and threatening to *** us. We have been in this business for thirty years and are experienced with stretching cloth art. It is the nature of cloth to be uneven. You showed us a picture of how to frame it and admitted the photo had a filter to make it look good for viewing purposes. We are redoing the stretching for you for the third time at our labour cost. We are doing the best to satisfy you. But the fact remains the border of your cloth piece is 2 inches off on one side and is quite lopsided.  No matter how straight you stretch the cloth over the bars, the uneven borders will still be there. I believe you are unfairly blaming us and deliberately trying to ruin our business reputation when the reality is we did you no wrong. The owner talked to you yesterday and you agreed to let us continue working on your cloth. Maybe you could come to our frameshop and personally watch us work again for the third time on your cloth. Maybe then you can appreciate what we are telling you.  Thank you. Sincerely *********************************, Retail Manager.

Blue Lotus Art Gallery is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.