We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Cell Phone Repair

Case Mogul

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cell Phone Repair.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:19/07/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I got my phone fixed here a few months back. I opted for the privacy screen, so when I got the phone back and the screen was darker I just assumed it was the privacy screen cover. After a few months I started having issues with the screen not responding regularly I took off the screen cover and the screen was still dark.

    I ignored the issue, because the phone was still working and I am extremely busy, but then the screen started coming off the phone and creating issues. I was not able to use the phone at all, so I called CaseMogul and talked to Steve who said the issue was within the warranty and to just come on in, and the earlier in the day the better as it gets super busy. I went in and talked to the associate who also said the phone was within warranty and he was unable to fix the phone, but his manager was able to fix it. She was scheduled for ten, but it was almost 12pm by this point, so the associate said she'd be in by 2pm the latest and tried to call her numerous times. When she didn't answer he called another store in the franchise and they suggested he give me the screen and go to that store, but he of course had to wait to hear what the manager said.

    I said I would come back in an hour to see if he had heard from her, and he took my number and said he'd call me if she spoke to him. An hour later I came back and he said I broke my phone so he could not fix it and the manager was not going to be in for a while. I asked him to phone her so I could speak to her and she said again I dropped my phone, I told her I didn't and she said then the battery was pushing the glass screen out, and was damaged and the entire phone was damaged so it wasn't under warranty and if it's more than 1-2 days she knows it is not her fault and won't fix the problem. After talking to her and being told numerous lies, I left and went to a competetor and asked them to fix it. It was fixed in 20 minutes and he said it was due to a faulty part, not my fault. I

Case Mogul is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.