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Business Profile

Computer Dealers

Openbox.ca

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Dealers.

Complaints

This profile includes complaints for Openbox.ca's headquarters and its corporate-owned locations. To view all corporate locations, see

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Openbox.ca has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:18/03/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Bought two *******. The salesperson offered them as "lightly used". When setting up one of those phones, I found its battery recharged 16 times. This is not light use.Also, was informed that there is 15% deduction in case of return only after payment.Went the second day to return them and they insisted on deducting the 15% in case of return. Also, was informed then that the openbox devices could already be used up to three months. This is not at all the information or the impression given at the time of selling.This is unfair for two reasons:- Inaccurate and misleading information about the devices.- No prior information on the penalty when returning until payment was processed.

    • Initial Complaint

      Date:13/06/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I recently purchased a laptop from Open Box at **** ************ ********* ** on September 4th, 2022, for a price of $1567.99 after tax. The laptop came with a valid warranty, promising coverage for necessary repairs within the specified period. However, since the time of purchase, the laptop has been plagued with recurring problems. Open Box's service center in ****** has required multiple visits, causing inconvenience and additional expenses. The repairs have been consistently slow, leaving me without a functioning laptop for extended periods. During my recent visit, a representative named ***** informed me that Open Box could no longer fix the laptop, disregarding their warranty obligations. Open Box suggested that I find another service provider, specifically ***** shifting the responsibility onto me as a consumer. I am requesting a full refund for the laptop purchase and an official apology from Open Box, particularly from *****. I seek your intervention and support in resolving this matter, as Open Box has failed to fulfill their responsibilities. I have retained all relevant documents as evidence and eagerly await your prompt response and guidance.

    Openbox.ca is NOT a BBB Accredited Business.

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