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Business Profile

Floor Coverings

Westcoast Floors

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Floor Coverings.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/12/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On November 19, 2022 I went to Westcoast Floors with my son to place an order for PVC/SPC wood floors and tiles, and we settled on a price and delivery for Monday, November 21. However, after a second thought about the PVC/SPC wood flooring (i.e. health concerns after installation) I decided not to proceed, so I called Westcoast Floors and left a message. On Monday just the tiles were delivered, but there was no PVC/SPC wood floor, so I thought this was all settled. When I went back to Westcoast Floors the following day to have the invoice adjusted to refund me for the PVC/SPC wood flooring, but I was surprised there was a $250 restocking fee I was responsible for. I should not be charged a restocking fee if the item was not even delivered to me in the first place. I asked one of the salesman about this and they said this fee was related to a credit card transaction and I should contact my credit card company, which makes no sense. I would like to have this fee waived and refunded to me.

Westcoast Floors is NOT a BBB Accredited Business.

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