Complaints

This profile includes complaints for CorLiving's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  CorLiving

  19159 22nd Ave. Surrey, BC V3S 3S6

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  CorLiving

  2252 190th Street Surrey, BC V3Z 3W7

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:27/06/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  March 7 2024 Corliving delivered recliner (LRB452R). But by 5 days later (March 12), I emailed them pictures indicating the foam seat had sagged already. They emailed "Yes, the sag is very noticeable, and not normal.... Our team will review and attempt repair, If a repair is not possible, we will exchange your recliner." because it had a 6 month warranty.I emailed "it would be helpful to talk to you by phone...because I'm still trying to understand how faulty foam got into chairs...I am anxious that once fixed (or given a replacement), in a couple of days I won't discover faulty foam again" However, they emailed they can't talk by phone, and replaced the chair. And I experienced the same problem.They will not replace it again, because it will just be the same problem. In other words, they acknowledge their foam is not the proper specification to hold its shape. They offer to replace it with another comparable chair or have a store credit. However their other chairs don't meet my needs, and I need no other furniture so I seek a full refund of $647.93 CAD including shipping because I shouldn't have to pay shipping of a item with design flaw.They won't because they have a no refund policy on a final sale/clearance item which means I must accept the chair as is. Which I would if it didn't use insufficient foam specifications; the sag misaligns my body straining my back. Sitting on a pillow to compensate raises my torso so my head loses support when reclined. Since the item is faulty at a design level, instead of having it replaced every 5 days for the duration of the warranty, they should make an exception to their no refund policy.Companies shouldn't sell faulty chairs then lock my money in just because it was a 'final sale'. This is an unethical business practice. They should really remove the faulty product from their inventory instead of selling it as clearance.

  Customer Answer

  Date: 27/06/2024

  My full name as you requested is ***************************

  Business Response

  Date: 28/06/2024

  As the customer stated she has purchased a final sale item, which she did come to the store and test prior to purchasing. We have offered a number of alternative solutions in an attempt to rectify the issue the customer is having however she has not been agreeable to any of our suggestions. Further to our final sale policy we are also well past the 30-day post purchase refund time frame.  

  Customer Answer

  Date: 28/06/2024

   
  Complaint: 21908568
  
  I am rejecting this response because:The chair has not maintained its integrity. Although I asked, they refuse to disclose the specs of the foam they use, how many of these chairs have been sold and if they use the same foam in their other products. Instead of admitting the foam has problems, just yesterday they wrote that this a "specific use case". I have told them I am the only one sitting on a chair. I am 150 lb  adult and sit in it a couple hours a day.When I asked for further details, they refused to tell me what "specific use" would cause this malfunction so I am left to believe they are using insufficient firmness in their foam.
  
  Further  The 6 month warranty is not being honored, which guarantees this chair should maintain its integrity during this time, being repaired or replaced if not. Since they say they can't repair it or arrange for it to be repaired, they replaced it once. But when the problem was noticeable within a week again, they declared they won't replace it with the same model again, thus breaking the warranty agreement.
  
  We both agree the problem would keep happening with this foam, but I believe that is a chair problem and they somehow want to believe it is a problem with my particular body using it. Instead they declared I can accept a comparable recliner [which they have no other that doesn't support my long torso] or buy something that isn't a recliner with a store credit. SO they are following the part of their warranty procedure if an item is out of stock, which this has NOT been.
  
  If a company has furniture with faulty design, they can't be allowed to designate it as clearance and then lock your money into another of their products when you discover the faultiness.
  
  By the way, the business response says it is well beyond 30 days, but I reported the problem within 5 days, and I questioned how a replacement would be any different shortly after. But they would not discuss with me so I followed their replacement procedure. I wanted this recliner to work out and they kept assuring they genuinely wanted my satisfaction, so I took the time to carefully examine alternative recliners at their store. All that takes time. And I have provided them with valuable information about the insufficiency of their foam that can benefit them in their future products. I have dealt in good faith with this business, and even told them in advance that I would seek BBB involvement
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 02/07/2024

  **********************,

  We have offered you all viable options to resolve this. Please reconsider, there no other options to offer.

  Customer Answer

  Date: 07/07/2024

   
  Complaint: 21908568
  
  I am rejecting this response because:it is not fair and reasonable business practice to sell item that the seller admits is not functioning properly, and can't repair, and won't honor the included 6 month warranty by continuing to replace it until it is out of stock.

  Further I wrote a fair review of the chair including Pros and Cons with no reference to the nature of this current dispute, and they sent an email saying it was posted, but it wasn't. They never did allow it on their site, so future buyers can't be forewarned
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 08/07/2024

  Several options have already been offered to resolve this; nothing further will be offered.

• Initial Complaint

  Date:14/06/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a patio box. When we received it we didnt realize the patio box does not come lined. The description is not clear. We lined the box with bags then decide to return it. I contacted the company within the time to return the product so they sent me a label. It was sent back assembled. They stated that since it was assembled and lined with bags they would not have accept it. *** sent them two emails saying I would either like my money back or the patio box sent back to me since I paid for it. However they are no ignoring my emails.

  Business Response

  Date: 15/06/2023

  This has been resolved with the customer directly.

  Customer Answer

  Date: 15/06/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:19/05/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought one of there stands model thc-100-c came with missing parts from the factory didn't have time to open it for a while. now they want me to pay for them to ship me the parts that should have been in the box. most other companies provide replacement parts no questions asked for free customer should not have to pay for what should have been in the box. part request number is *************** i've tired calling several time to see if i could get anyone on the phone to talk about it but can't get though to anyone.

  Business Response

  Date: 24/05/2023

  I would like to begin by emphasizing that we have diligently followed our warranty policies, as clearly outlined on our website, up until this point.
  The customer in question has furnished ** with incorrect information pertaining to their purchase. We have verified with the store they claimed to have bought our product from, and they have confirmed that no such transaction involving our products has taken place based on the provided details. Subsequently, we have personally engaged with the customer and apprised them that without accurate information, we regrettably cannot proceed with any warranty claims related to their purchase. Unless the customer can furnish precise details about their purchase, we are unable to offer further assistance and consider this matter resolved.