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Business Profile

Furniture Stores

Furniture Land & Mattresses

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Furniture Land & Mattresses's headquarters and its corporate-owned locations. To view all corporate locations, see

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Furniture Land & Mattresses has 2 locations, listed below.

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    Customer Review Ratings

    1

    Average of 2 Customer Reviews

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    Review Details

    • cris L

      Date: 07/03/2023

      cris L

      Date: 07/03/2023

      I bought a couch and a dining set last July 2022, after a few weeks they were delivered (no compromise for delivery date and time, you have to accommodate them) except for the bench that goes with the dining set. They said due to covid all supplies/furniture deliveries are delayed. After a few months I still have not heard from them, I called and asked for the salesrep who sold me the furnitures, *********************, but was not available, they took my number and said they/he will call back, I havent heard from anybody from the store so after 2 weeks I called again, same story for few more times but then finally I got a hold of *******************, and he said he WILL ORDER the bench and will call me back when it is available, SO THEY NEVER REALLY ORDERED IT IN THE FIRST PLACE. Same thing, I havent heard from him/them after, called them back last month and they said they have the bench and I can pick it up, I said it is suppose to be delivered, because it was part of the set and the delivery is one reason why I bought from them, again they said they will call me back and they never did. Last Friday, I called the store and asked to talk to the manager, I was put on hold and was finally told that he is busy with another customer, they again took my number and said they will call me back, it is now Tuesday (March 7, 2023) and I havent heard from the manager or from anybody. **** ***** **** *** **** ***** ******** ** **** ** **** *** **** ****** *** ***** ***** ** **** ******* ******* *** **** ** ***

      Furniture Land & Mattresses

      Date: 09/03/2023

      This complaint has been resolved.

    • Ankush

      Date: 05/08/2022

      Ankush

      Date: 05/08/2022

      Avoid this store
      Unprofessional staff,Karan took advance for a floor model sofa set saying it will be packed and kept at warehouse for delivery,got a call from Sam after a week saying that it is defective and suggested to cancel the order ,on asking to see the defect,he denied to show the sofa claiming it was packed to be returned to manufacturer.
      Misleading and unprofessional staff who don’t stand on commitments.

      Furniture Land & Mattresses

      Date: 09/03/2023

      Thank you for your feedback. Unfortunately while transferring the floor model to the warehouse, the product received damage and thus, we were unable to fulfil the order. We denied the viewing as it was already in the process of being sent back to the manufacturer. We have a high standard and delivering damaged furniture goes against our core values. We apologize for the situation and welcome the client to visit our showroom to view alternative's.

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