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Business Profile

Health Products

Surrey Natural Foods

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Health Products.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:07/02/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a number of Sukin Natural Deoderants and was billed through ****** in the amount of $75.54 on December 1, 2023. I received confirmation by email that the order was received and being processed for shipment Dec 1st, 2023 (same day). With no arrival of the products and no further communication by December 16th, I sent an email inquiry as to the status/had it actually been shipped. December 19, 2023, store owner Dean C********* responded with a potential supply issue and that he would have a response as to whether he could locate the product or not for me in a few days. In that same thread/same day... I asked for a REFUND if the product as (still - print screen attached!) advertized on their website could not be located to which he responded if he could not locate the product he would issue a credit note.
    Having heard nothing a full month later, I called the store/left a lengthy message on January 20th, asking that we please resolve this issue, and even suggested alternate products that he may have (perhaps, hard to tell as the unavailable Sukin is still on the site) and could send in its place and could he please confirm some kind of resolution by email or telephone. Hearing nothing, I called back again January 27th, 2024, and spoke to Garrett (?) who advised Dean would not be in-store until the following Friday. Garret did not offer to take a message. January 30th I sent the store/Dean another email with this same summary of events and how silly it is that he has had my money for 2 months and no product of ANY KIND has been delivered and no refund has been processed. I have tried to be generous and patient however this guy is advertizing goods he does not have and has been unresponsive for weeks. Unless resolved, this is straight up theft. A credit note has never been an acceptable solution in my mind - and was not accepted as such.

    Business Response

    Date: 08/02/2024

    Customer has received a full refund

    Customer Answer

    Date: 11/02/2024



    Better Business Bureau:



    Thank you for your attention to this matter.

    I have reviewed the response made by the business in reference to complaint ID ********, and find this resolution to be satisfactory.
    This series of events, time required to attempt to communicate with the business to resolve, and even having to escalate the complaint to BBB has been highly frustrating, however I can confirm the refund was processed and has been recevied.



    Thank you and sincerely,



    ******** ****

Surrey Natural Foods is NOT a BBB Accredited Business.

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