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Business Profile

Home Improvement

Overtime Building Maintenance

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Home Improvement.

Complaints

This profile includes complaints for Overtime Building Maintenance's headquarters and its corporate-owned locations. To view all corporate locations, see

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Overtime Building Maintenance has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/05/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Unwanted solicitation for a few months now. I have requested through the sales person and the front office to cease communication yet ******* continues to cold call. When speaking to ***** at the front desk, she claims to remove our number but the calls still happen. The latest infraction was 05-01-24 @ 845 am.

      Business Response

      Date: 18/05/2024

      In response to the mail we got on May 18, 2024, ID#********.
      Thank you for your mail; I appreciate it.
      In response to ********************************* issue, we apologize for the inconvenience.
      It has been investigated, and further research is being conducted into this matter.
      We track the conversation, and our record only contains two call recordings (February 2024 once & May 2024 once).

      The problem is that their company number is recorded under a different name in our system, which causes confusion.
      We try to explain the matter to ****************, but he refuses to listen and is quite nasty to our staff. Our staff simply listen to him instead.
      His remarks on ****** have also been removed due to his accusations to our company.

      Please see the accompanying photograph about his ****** review that has been turn down.

      Thank you

    Overtime Building Maintenance is NOT a BBB Accredited Business.

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