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Business Profile

Mechanical Engineer

Lower Mainland Mobile Mechanic

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mechanical Engineer.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/01/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company towed my vehicle to a shop on Dec. 27 after doing a diagnostic and said it would be ready the next day. The suspected issue was a wiring harness. They were told very specifically to keep all the parts as it could be an **** claim. They agreed. The truck was not ready on Dec. 28 and I was away until Jan. 3. When I returned they would not release my truck until Jan. 5. When I picked up the truck they did not provide an invoice but said they would email it right away. They also said that the parts were at the shop. I went to the address they gave me for the shop the next day but could not find the business. I contacted them by phone, email and text asking for the parts. They have not provided the parts and refuse to. I need the parts to file a claim with ****. The amount on the invoice was different than the amount I was charged. At this time all I want is the parts that they claim they replaced, a wiring harness and torque converter.

    Customer Answer

    Date: 07/01/2025

    Delivery is the issue.  In order to resolve the issue the missing parts for my truck need to be delivered to my residence.

  • Initial Complaint

    Date:12/03/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Feb-16-*****, LM Mechanic was called to repair one of our company vehicles somewhere in ******, ** for which they responded to and worked on the vehicles. However, they have since then refused to issue a receipt or invoice for the work done. The owner, kept postponing until he stopped answering calls or messages. I would like this resolved asap as $934.50 was charged and there is no invoice for finance purposes. All attempts to reach LM Mechanic via calls or messages has failed.

  • Initial Complaint

    Date:01/05/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I initially did request this tow truck on Sunday, March 19th, 2023 but I soon learned that I didn't need one (the steering wheel was locked but all else was fine) and immediately called Lower Mainland Mobile Mechanics aka MOBILE MECHANIC 24/7 back to cancel the tow truck and get my money back (I etransferred it ahead of time), and spoke specifically to the employee, ***************************. This complaint is solely based upon this specific employee or perhaps owner.I called ****** to request a refund and he said he would cancel the tow truck and see if I could get a refund, he never called me back and never texted either. Long story short, no tow truck, no refund, no receipt, and no contract or written agreement for "services rendered". Eventually, I became enraged after multiple texts and calls. I'm a grade 12 student and I work very hard for my money, $85.00 is worth 6-7 hours of work and I'd like it back because I didn't need a tow truck that I paid for and didn't even get it, really. They have made no attempt to resolve the issue and basically 'abandoned' the situation.

Lower Mainland Mobile Mechanic is NOT a BBB Accredited Business.

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