Complaints

This profile includes complaints for PartsAvatar's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  PartsAvatar

  Surrey, BC V3W 3A6

  
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  Parts Avatar Inc

  6127 Shawson Dr, Mississauga, ON L5T 1E4

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an order from Parts Avatar on Feb 19, 2025 for the total of $239.24. They said that the parts are on back order and told me that I could either wait or get a full refund. I asked to get a full refund on Feb 20, to which they promised a full refund in 2-3 business days. It is now March 7, 2025 and I still have not gotten a refund. I have emailed them 9 times since then, and they keep saying that I will get a refund in 2-3 business days. I am going to file a chargeback from my credit card company if these people do not refund me my money soon. My order number is: 88GFG792I

  Customer Answer

  Date: 07/03/2025

  Hi there, you asked me to provide you my full name. It is **** ********

  

  Business Response

  Date: 10/03/2025

  Hi ****,

  I have checked with the accounts team, and the refund has already been processed from our side. The *** for $239.24 is ***********************, and the **** for the wrongly charged amount, which has already been refunded, is 701244.

  I request you to please check your card statement again and contact us if you need further assistance.

  There is no credit pending on our end.

  Thanks & regards

  Parts Avatar.

  Customer Answer

  Date: 11/03/2025

   
  Complaint: 23032490
  

  It took nearly a month and dozens of emails back and forth for the refund to hit my account. From the day I filed a complaint to the better business bureau until resolution was less than a week. That is unacceptable. Before the BBB got involved, the only responses that I would get from you guys was the refund will hit my account in 2-3 days...for a MONTH. Once after the BBB got involved, it finally got escalated and you finally admitted that there was an incorrect refund request sent to ******. Absolutely not how you do business here. 
  
  Disappointedly,
  
  **** ********

  

  Business Response

  Date: 14/03/2025

  Hi Asad

  I sincerely apologize for the delay and any inconvenience this may have caused. I want to clarify that it did not take one month for the refund the order was canceled on February 25th, and we initiated the refund on the same day.

  I understand how frustrating this situation must have been. Unfortunately, there was some confusion, and our system mistakenly charged the amount instead of refunding it, which required us to process the refund again through ******. This is not the experience we want for our customers. Typically, our system processes refunds within a few hours of cancelation, and we have never encountered such an issue before.

  I truly regret any confusion or concern this may have caused and appreciate your patience and understanding. I sincerely hope you have received the refund by now, and I once again apologize for the delay and any trouble it caused.

  Thanks & regards

  Parts Avatar.

• Initial Complaint

  Date:10/02/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a blower motor from this company and it does not fit my vehicle. I have been trying to return it for a refund and have not been successful. I have contacted them many times and get a runaround. They want my vin number, a picture of the old part, pictures of the boxes the part came etc.. I have sent this info to them twice and they just ask again. I just want to return this part that does not fit my vehicle and get my money back. I am so frustrated.

  

  Business Response

  Date: 12/02/2025

  Hi ***** *****,

  Greetings from Parts Avatar!

  As I can see from the case details, we have already approved the return label and a full refund for the incompatible part. The full refund will be processed within 57 business days after we receive the part.

  Please reach out to our live chat support team if you are looking for a compatible part.

  Thank you for your patience.

  Regards

  Parts Avatar.

• Initial Complaint

  Date:07/02/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed my first order with Parts Avatar on August 31, 2024. Since then, *** placed 6 orders and had a 50% failure rate with the parts ordered. **************** with PA has no phone support, and the agents handling your complaint change. The parts fail when you have installed them, meaning you must cover the labour and towing cost. My mechanic pointed out that the parts are most likely old stock.I purchased 6 ignition coils from ***** delivered on Sept 3, 2024. The coils were sold as OEM parts. On Dec *****, two out of the six coils failed while driving. I had to tow the car ($400). I had driven less than 300 km on the car since I put them in. Not even close to the ****** km suggested. They were rotted according to a licenced *** specialist. A 33% failure rate. ***** states their failure rate is 2%. To have only one fail, that can happen, but two in same order? Statistically impossible unless something is wrong with the whole batch. I asked for help on Dec *****, and expressed how concerned I was about ***** products, especially as Id ordered another ***** product from them and it had failed. I had my 10-year-old son in the car, and it was very scary. I wanted to exchange them for another brand.But it took 6 emails, multiple agents and TWO weeks to get 'permission' to get something else. Meanwhile, I had no transportation to get to work, and the car was sitting at the mechanics. I had to go ahead and fixed the car as I needed it for work ($1500). As replacement was no longer an option, I offered an alternative to buy other parts, which would have resulted in me spending more than the refund. They refused continually hiding behind their policy of like for like replacement or blaming Bosch.I asked numerous times for someone to call me, but they never did. I also continued emailing, asking for a refund but was refused. The total price was $412.87, and thats what I would like back so I can put it back towards the repair.

  

  Business Response

  Date: 12/02/2025

  Hi Geodie,

  I would like you to understand that we have a warranty policy, as does every e-commerce business. We cannot simply accept used and defective parts for a refund or PA credit. The defective part is replaced by the manufacturer, and they do not issue refunds; instead, they provide a new part. This is why we are asking you to reorder a replacement.

  The possible resolution we can offer is for you to reorder a different brand. While this is against our warranty policy, we are willing to make a one-time exception.

  Please review our warranty policy, which is also available on our website.

  *************************************************************************

  Thanks & regards

  Parts Avatar.

  Customer Answer

  Date: 13/02/2025

   
  Complaint: 22913448
  
  I am rejecting this response because it's continually clear that this company didn't read the complaint or review the email correspondence I had with them over two months.  This solution was the one I asked for immediately when the car was in the garage. The failure rate was 33%, well above the average and I didn't want to have it happen again and for it to cost be thousands.   The parts were sold as OEM and I expected them to act like it.  They had 300 km on them.  There supposed to last for thousands.  I understand the policy had the parts been installed for a year or more.  The car is fixed.  What will work is a refund or store credit. 
  
  Sincerely,
  
  ******* *******

  

  Business Response

  Date: 14/02/2025

  Hi Geordie,

  I understand the point you are making and fully acknowledge the trouble these defective coils have caused you. However, we do not have control over the quality of parts and are unable to check them before installation. That said, ***** is a highly renowned aftermarket manufacturer, and the quality of their parts is generally excellent, with only a few defective cases reported to us from the customers.

  We will share your feedback with ***** to ensure they are made aware of the issue you experienced.

  I would still like to request that you reorder new coils from a different brand, as we can only offer a replacement. Alternatively, you may contact ***** directly for a better resolution. We have certain policies we must adhere to and, unfortunately, cannot issue a refund for the used and defective part.
  I hope you understand and will cooperate with us.

  Thanks & regards

  Parts Avatar.

  Customer Answer

  Date: 18/02/2025

   
  Complaint: 22913448
  
  I am rejecting this response because:

  I've contacted Bosch and they referred me back to you.

  I'm really angry at the customer service given to me every time I had an issue with the parts you sell.  It feels like you are using bots to pose as service agents as they never seem to have read the case or the solutions already offer. 

  The solution proposed is one I asked for right off the bat.  While the car was at the mechanics and when I need the car fixed for work.  It should have taken two weeks to get to that solution.  I shouldn't have had to beg to get to this. 

  Also as I have documented proof that I asked for this solution and was refused, under the ************************* which overrides your policies, I am eligible for refund. 

  50% of my orders have failed with you, and it has been a struggle every time to get someone to take responsibility rather than hide behind policies that you made up in the first place.  

  If you don't want to refund, I'm happy to take credit and try again, but I don't need new coils because I've already bought them.

  
  Sincerely,
  
  ******* *******

  

  Business Response

  Date: 20/02/2025

  Hi Geordie,

  We are making an exception in this case and would like you to return the defective ignition coils in the brown box with the *** inside. Once received, we will process a refund as PA credit.

  The *** has been attached.

  Thanks & regards

  Parts Avatar.

  Customer Answer

  Date: 25/02/2025

   
  Complaint: 22913448
  
  I am rejecting this response because:  

  Very happy to have the ability to return them.  Thank you for making it happen.  I need an *** for 6 coils.  Two snapped, but  I had to replace all six as there were a different brand and I was following *** guidelines,as well as Boschs.  Can you please update the *** and I will get them all out to you. 

  
  Sincerely,
  
  ******* *******

  

  Business Response

  Date: 06/03/2025

  Hi Geordie,

  Please find the attached *** to return all defective ignition coils in the brown box, including the *** inside. Once received, we will process a refund in the form of PA credit, as per our policy.

  The updated *** is attached.

  Thanks & regards
  Parts Avatar.

• Initial Complaint

  Date:10/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought an auto part. Put on vehicle, part failed instantly, replaced with part from another supplier and worked perfect. Asked for warranty from parts avatar, told me because part was installed, no warranty. Unless I purchased another part and returned old one. Obviously not an option. Called supplier who part came from and they just blew me off back to parts avatar. I just want refund of the defective part. Not the tow truck bill and install off the second part.

  

  Business Response

  Date: 13/01/2025

  Hi *****,

  We would like to inform you that used and defective parts can only be exchanged under our warranty policy, which is detailed on our website. Unfortunately, we cannot accept the return of a used or defective part for a refund, as the manufacturer provides a new replacement part for defective items. Therefore, we are unable to issue a credit or process a return.
  
  To proceed with a warranty claim for the CARDONE INDUSTRIES - ******* Driveshaft, we kindly request that you reorder the same part number from our website as a replacement under warranty.
  
  For more details, please refer to our warranty policy:
  *************************************************************************

  Thanks & regards

  Parts Avatar.

• Initial Complaint

  Date:18/12/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,Order $479.30 in parts from them on Dec 3rd, parts were to ship and arrive between Dec 5th- Dec 6th Nothing has arrived as of today Dec 18th and they have no idea where it is and when it will arrive.Ive emailed them at least a dozen times over the last 2 weeks looking for either an update, a refund so I can purchase somewhere else or for them to reship the parts so I can get what I ordered.Sometimes they respond, sometimes they dont, however I always get the same response with no answer.We are sorry about this, we are looking into it and we require 24hrs to get an update. And the next response 2 days later will be the same and so on.They have had 14 days of 24hrs and I still have no parts or status on when Ill get the parts and honestly they have no idea themselves.Clearly they have stolen the money and have no intention of providing what I paid for.

  

  Business Response

  Date: 20/12/2024

  Hi *****,

  We have been in contact with the Million courier and the latest update is the package was attempted on Dec 11th and failed because the road to the delivery was blocked. Due to high volume this time of year, this failed package was missorted at the warehouse.
  
  They've attempted this package several times but due to road closure issues it was never delivered.
  
  Can you provide us a phone number? We will make arrangement to get this to you for certain.

  The package is not lost, it is still with the courier.

  Looking forward to hearing from you.

  Thanks & regards

  Parts Avatar.

  Customer Answer

  Date: 20/12/2024

   
  Complaint: 22706204
  
  I am rejecting this response because:

   

  1st, they have never sent me this response before and we email pretty well daily.

  2nd, there is absolutely no truth to this response, there have been NO road closures anywhere around me, plus there is som many access points to the house, that would never be possible, they are just making stuff up at this point.

  i live in the *** and travel the MANY access roads around me multiple times a day.

  They have no idea where the shipment is.

  
  Sincerely,
  
  ***** ******

  

  Business Response

  Date: 02/01/2025

  Hi ***** ******

  As per the last update from the Million Courier the order was delivered successfully.

  Please check out the below proof of delivery.

  *******************************

  Thanks & regards

  Parts Avatar.

  Customer Answer

  Date: 02/01/2025

   
  Complaint: 22706204
  
  I am rejecting this response because: Not sure where that picture came from, I still have not received the shipment. 

  Last communication I received said they lost the shipment and were providing a credit and then credited the card and then the next day they debited the card the for the money.

  No refund, no products
  
  Sincerely,
  
  ***** ******

  

  Business Response

  Date: 06/01/2025

  Hi ***** ******

  As per our previous communication with the courier, the package was initially reported as lost but was later recovered from the warehouse and delivered to your address.
  
  The courier has provided proof of delivery, which I shared in the last email. Your house number, #*****, is also visible in the images.

  POD- *******************************

  Thanks & regards

  Parts Avatar.

  Customer Answer

  Date: 07/01/2025

   
  Complaint: 22706204
  
  I am rejecting this response because: I believe this image was staged to try and make the BBB complaint go away. They continued to give me the run around until I filed this complaint. What does this picture show exactly? A picture of random box taken at my door over 3 weeks after I was suppose to receive the products. The bottom line is nothing was delivered to me and they didn't provided what I paid for. 
  
  Sincerely,
  
  ***** ******

  

  Business Response

  Date: 08/01/2025

  Hi *****,

  The proof of delivery is provided by the courier, not by us. It clearly shows the package and your house. The package was delivered to the correct address.

  You can also contact and check with the courier.

  Thanks & regards

  Parts Avatar.

  Customer Answer

  Date: 10/01/2025

   
  Complaint: 22706204
  
  I am rejecting this response because: because regardless of the pictures of a box, not any parts, I still don't have the products I ordered or refund.

  
  
  Sincerely,
  
  ***** ******

  

  Business Response

  Date: 13/01/2025

  Hi *****,

  We request you to kindly check your camera at the front door and seek assistance from the local police, as this appears to be a case of theft.

  Thanks & regards

  Parts Avatar.

  Customer Answer

  Date: 17/01/2025

   
  Complaint: 22706204
  
  I am rejecting this response because: I do not have a camara at the door the door they had in the picture they sent last time with just a box, Either way, I paid for something that not only did I not receive, but they also claimed shipped weeks after I was suppose to get it. There certainly is theft here from partsavatar. The only resolve I will accept is the parts I ordered being shipped to me or a refund!  
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:16/12/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I order a CV axel from ** on Nov 26 2024. It originally had a deliver date of Nov 28-Dec 2. They shipped with ********* but I still didnt have the part by Dec 11. I was told I would not get the part at all until the postal strike is over. As that could go on for weeks or months I said that was not acceptable. I requested refund. They said I would not get a refund until I got the part. I dont understand how a company who makes millions every year can withhold some payment without delivering the product. Isnt that theft? I order the same part from ************ and had the product in 24 hours. PA treat your customers better. If you are not able to deliver products, stop taking peoples money.

  

  Business Response

  Date: 17/12/2024

  Hi Graeme,

  I am writing to inform you about a delay in the shipping of your order.
  
  Due to an unusually high volume of orders, Purolator is experiencing a temporary backlog in its shipping process. The strike at *****************, which many of you are already aware of, is the main issue causing this situation. As a result, all shipments are being handled by *********, leading to these delays.
  
  We sincerely apologize for any inconvenience this may have caused and appreciate your patience and understanding during this time.
  
  If you prefer not to wait, I will send a prepaid return label to your email as soon as the part is delivered.
  
  Thank you for your understanding, and please dont hesitate to reach out if you have further questions or concerns.

  Thanks & regards

  Parts Avatar.

  Customer Answer

  Date: 18/12/2024

   
  Complaint: 22689378
  
  I am rejecting this response because: Your inability to ship a product is not my fault. The issues you are having with your shipping partner are not my problem. As I have requested many times I want a refund. You can deal with purolator to get your package back. Keeping my money without providing a product is theft. Refund 100% of my money and stop taking customer orders and their money if you cant deliver the product.
  
  Sincerely,
  
  ****** ******

  

  Business Response

  Date: 19/12/2024

  Hi Graeme,

  According to the latest update on *********'s tracking, the shipment delivery has been refused, and the order is now en route to our warehouse. A full refund will be processed as soon as the shipment arrives at the warehouse.
  
  We understand this situation has caused significant inconvenience, but this issue is not limited to us. Everyone is aware of the Canada Post strike in ******, which has resulted in heavy backlogs for Purolator.
  
  Please rest assured that the full refund will be processed shortly.

  Thanks & regards

  Parts Avatar.

  Customer Answer

  Date: 19/12/2024

   
  Complaint: 22689378
  
  I am rejecting this response because: PA makes millions of dollars a year. I understand the postal strike caused problems, but that's a you problem not me. Again if you cant manage to send out packages on the timelines you are telling your customers you should stop taking orders. I purchased the part elsewhere and was able to get the part in 24 hours. How are  other business operating in an ethical way and you guys cant.
  
  Sincerely,
  
  ****** ******

  

  Business Response

  Date: 20/12/2024

  Hi Graeme,

  We understand your frustration and disappointment. We did our best to get the orders delivered on time, but due to the strike, everything was delayed, and Purolator was unresponsive.

  The package is now being returned to us and will arrive at the warehouse shortly. We will process a full refund and offer you a 10% discount (up to $20) on your next order.

  Thanks & regards

  Parts Avatar

  Customer Answer

  Date: 22/12/2024

   
  Complaint: 22689378
  
  I am rejecting this response because: HAHAHAH you think I am going to spend a single ***** with your company after you stole money from me without being able to ship me my product. What is 20$ going to do to solve this. I also dont care about your refund, I have already disputed it with my credit card. Stay away from doing business with this company.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:25/11/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a ******************** ***** on Mar.22, 2022 from partsavatar order# 7N4I1JHOC. The part is listed as having a lifetime warranty. The muffler has now failed developing a leak and becoming very loud. I contact Partsavatar Oct.14, 2024 to find out how to proceed with the claim. They stated that I would have to contact ****** to make a claim and deemed the ticket #****** resolved. After finding out from ****** that all warranty claims must be made through the original seller, I again contacted Partsavatar on Oct.28, 2024. I have had no response. How can Partsavatar advertise a lifetime warranty and then not have a way to claim a failed item - to me this is false advertising as this is the main reason I chose to spend my money for this product. I would simply like to have my failed muffler replaced, or my money refunded.

  

  Business Response

  Date: 26/11/2024

  Hi *******,

  We have checked with ******, and they have approved the warranty return for the muffler. We will be sharing the *** for the warranty replacement with you via the ticket shortly. Meanwhile, you can place a replacement order for the same part. A refund for the defective part will be processed once it is received at the warehouse.

  Thanks & regards

  Parts Avatar.

  Customer Answer

  Date: 05/12/2024

   
  Complaint: 22595113
  
  I am rejecting this response because:
  
  I am happy to have Walkers approval for return, however I have not received a return authorization as indicated. Once I have this, the matter will be resolved.
  

  Sincerely,
  
  ******* ********

  

  Business Response

  Date: 09/12/2024

  Hi *******,

  The RMA has been generated and is attached to this email. We kindly request you to place a new order for the same part and return the defective one for a refund.
  
  Please click on the link below for more information about our warranty policy:

  *************************************************************************

  Thanks & regards

  Parts Avatar.

  Customer Answer

  Date: 15/12/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ********

• Initial Complaint

  Date:21/11/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought parts online and the website said they were the correct parts, when I received them they were not even close to the correct parts. I returned the parts and out of the $359.02 before tax (****** after tax) they refunded me $27.24. Is this a scam or something? no phone number to call and the support team closes my ticket right after they reply.

  

  Business Response

  Date: 22/11/2024

  Hi *****,

  The order ID ********* has been fully refunded. However, the order 87CI9EIO0 was returned without an ***, which is mandatory for returns. Please let us know the reason for returning the parts.

  For the order 877EHONAO, the refund has been processed as per our return policy.

  For further clarification, please refer to the following link:
  *****************************************

  We have also mentioned the refund policy in the *** document. I have attached a screenshot for your reference.

  Thanks & regards

  Parts Avatar.

  Customer Answer

  Date: 22/11/2024

   
  Complaint: 22583943
  
  I am rejecting this response because: Again for the 900 th time, order  877AJN983, 87CI9EIO0 and 877EHONAO. 

  877AJN983 - $28.36 plus tax is $32.05. exhaust manifold gasket.

  87CI9EIO0 - $142.46 plus tax is $160.98. Lateral links.

  877EHONAO - $188.20 plus tax is $212.67 tire pressure sensor.

  Total refund should be $405.70. Your website said the parts would fit and they didn't, why am i paying a restocking fee for a mistake on your part, Also tax comes with the refund. you cant just pocket the tax i paid on these parts. The picture is of the return slip.

  

  Business Response

  Date: 26/11/2024

  Hi

  I apologize for any confusion regarding the refund. The full refund for 877AJN983 was processed on Thu, 21 Nov 2024. A refund for restocking was made, and the regular refund was processed earlier on Fri, 15 Nov 2024.
  
  87CI9EIO0: $142.46 plus tax ($160.98) for lateral links. The full refund has been processed today.
  877EHONAO: $188.20 plus tax ($212.67) for the tire pressure sensor. Restocking has been waived for today only.
  The pending transactions should be reflected within 2-3 business days.
  
  Please let me know if you need any further assistance.

  Thanks & regards

  Parts Avatar.

  Customer Answer

  Date: 02/12/2024

   
  Thanks to ************************ the problem was resolved. After at least 50 emails with Parts Avatar that got no where, they resolved the problem pretty quickly when I went through ************************. Someone should really look into this company and audit them. They were originally going to keep the tax I paid on these parts and not refund half the parts I returned. Seems like I'm not the only one having these issues with this company.

  Thanks,
  ***** ***

• Initial Complaint

  Date:19/11/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to express my frustration regarding a recent issue with my purchases and refund process.On October 22, I purchased an alternator and paid a core deposit, followed by a separate purchase on November 4 for a mileage maker belt and tensioner. I returned the belt and tensioner on November 7 or 8, and I also returned my old alternator to receive the core deposit refund.I initially requested the refund on November 7 or 8 and was told that I would receive it within 3-5 business days. However, after waiting the allotted time, I followed up several times and was informed that I would receive the refund within ***** hours each time. Despite this, I have not received the ********* of today, November 18, I was told by one of your agents that the refund was only processed today. I have been diligently following up on this issue for over two weeks, and I am extremely frustrated with the lack of progress.I have always been a loyal customer of your company, but this experience has left me dissatisfied. I have screenshots of my conversations with your agents who assured me that the refund would be processed promptly. I kindly request your immediate attention to this matter and would appreciate your prompt response.Thank you for your understanding and action.

  

  Business Response

  Date: 20/11/2024

  Hi ****,

  I understand the frustration caused due to the delay in refunds of your order, as I can check now the refund for both orders was successfully processed on Mon, 18 Nov ********************************* your card statement within 2-3 business days depending upon the bank.
  
  Please accept my sincere apologies.

  Thanks & regards

  Parts Avatar.

  Customer Answer

  Date: 20/11/2024

   
  Complaint: 22573384
  
  I am rejecting this response because: Parts Avatar only took action after two weeks of following up and making this complaint. Why didnt they process my refund on the same day that I returned the item? If I hadnt followed up with them, its possible that I would not have received the money I spent. And why are they telling me that I will receive it within ***** hours if they havent processed it yet? It seems like they are just lying to me.
  
  Sincerely,
  
  **** ******

  

  Business Response

  Date: 21/11/2024

  Hi ****,

  Greetings from Parts *****!

  I would like to inform you that the returned parts were processed on Mon, 11 Nov 2024 in the warehouse and as per our refund policy, the Turnaround time is 5-7 business days, hence the refund was processed on Mon, 18 Nov 2024.

  I apologies for the inconvenience and delay.

  Thanks & regards

  Parts Avatar

• Initial Complaint

  Date:15/11/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  September 20th 2024 I bought a driver side mirror for a ****** Outback 2015. On the company's website it was stated that the mirror had BSD (blind spot detection) that it was identical to OEM by fitment and functionality. I received the mirror on September 25th and installed it on November 14th I noticed that there was no power and that BSD light in my dash was on. After contacting them they told me that the mirror I received was unpowered and without BSD contrary to what was stated on the website. Since Itwas past 30 days since purchase. I could not return the item. Since then my car is lacking a safety feature because of this.

  

  Business Response

  Date: 18/11/2024

  Hi Matthieu

  Greetings from Parts Avatar!

  The order was placed on Friday, 20 September 2024, and the return policy requires us to return the item within 30 days. I would have been more helpful and shared the return label to get the part back, but we have a limitation that the manufacturer will not take the part back since the order is almost two months old.
  
  I have attached a link to the return policy for further clarification.
  
  *****************************************?

  Thanks & regards

  Parts Avatar.

  Customer Answer

  Date: 19/11/2024

   
  Complaint: 22562939
  
  I am rejecting this response because: you did nothing to resolve the issue you just repeat your return policy over and over again.  
  
  Sincerely,
  
  ******** *******

  

  Business Response

  Date: 20/11/2024

  Hi Matthieu
  
  Greetings from Parts Avatar!

  I wish I could resolve your query by accepting the return. However, the order is 2 months old, and even if we were to accept the return, the manufacturer would not take the part back or issue any credit to us. Unfortunately, the part would end up being discarded.
  
  I hope you understand that we are also bound by policies and cannot make an exception in this case.

  Thanks & regards

  Parts Avatar.

  Customer Answer

  Date: 20/11/2024

   
  Complaint: 22562939
  
  I am rejecting this response because:
  
  Sincerely,
  
  ******** *******