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Business Profile

Paint

Quality Touch Painting Ltd

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

3

Average of 1 Customer Review

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Review Details

  • Hayley S

    Date: 03/09/2022

    I hired quality touch to re furnish my kitchen in 2021. Overall, the quality of the painting was excellent. My kitchen in featured in the pictures above and looks great. The quality of the paint is good. As the name suggests they are great at painting. However, other issues within the project were extremely frustrating and I would personally never hire him again and would caution friends to look elsewhere. One issue was timing. It was supposed to be completed in 7-10 days but ended up taking 26 days. There were also things that were promised during the planning stages, but never delivered and there was no apology. For example, I was supposed to get a garbage drawer that was 2 bins deep for trash and recycling. I came one one day an a single bin drawer was installed. He just stated the double drawer he had didn’t fit so he installed a single one. No discussion of other options. It seems like a small thing, but there were about 5 of those small things and I started to feel like he was gaslighting me. I didn’t know when I was supposed to speak up about my choices and it was uncomfortable and tense. There is one panel that he installed that is still wobbly. He came back once to re glue it but it came off later that day. It bothers me every time I see it. The wrong color grout was also used. He promised me 6 months ago that someone would come to stain and seal it but I never heard from that person. Someone on his team broke our oven door while working. They replaced it (although I had no oven for Christmas) but Quincy never apologized for the inconvenience. Lastly, our refrigerator was a very tight fit after they modified our cabinets. Our power went out recently so we wanted to plug the fridge into the generator. We could not budge it. Guess who never returned my email? Quality touch painting. So yes the cabinets on either side of the fridge are beautiful. But we can’t move our fridge and quality touch painting doesn’t care about that at all.

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