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Business Profile

Perfume

Shoppers Drug Mart

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:29/07/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I’ve been trying to call Pharmacy since Sunday five days now I haven’t had my medication. I can’t leave the house. 3-Ds to get somebody, they don’t answer the phone. I finally got through on Wednesday I had to fight with the pharmacist to get an emergency supply because my doctor‘s on holidays and I couldn’t get through to this pharmacy and I can’t leave the house. The person delivered some of my medication but she took out my **************** ******* ****  I haven’t taken since Sunday. I am sick I may have Covid because I old them $14. And I don’t have a chair card. *** ** ***********. The person delivering my took it it off the bag She told me and told me that I have to pay $14 for the medication I said yes I know I will get the money to him once I can get out here I have five more days it’s been five days already since I haven’t had my medication and I don’t have anybody to go get it. Last time I was sick and I had to have a delivered I old them $17 for the same medication they gave me my medication and I paid for it. Show my battery health of my life is it worth anything more than $14. You haven’t extremely anxiety because of this and I’m going into the hospital I’m also finally like a plane with the ******** *******. They told answer the phone if they were answer the phone I could’ve got the prescription on Saturday but I got sick and I was told I couldn’t leave the house and I don’t have anybody get it for me.
    I don’t think this is right so far it is complete it a family look up play with the ******** ******* I think that’s what it’s called. I think somebody’s life will beat is worth more than $14. It would get their $14 was able to go there I told them I don’t have a credit card she could’ve come and got the money from me today but I’m sick she could’ve asked me for cash she did not she just took the medication out of the bag and never said anything to me and I went to go take it and I’ve been fighting with them for hours

Shoppers Drug Mart is NOT a BBB Accredited Business.

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