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Business Profile

Photographer

Deo Studios

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Photographer.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/02/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Eight years ago, my husband and I hired Deo Studios in *********, **, for wedding and reception photography. Based on their strong reputation, we paid in full for services including photography, edited images, original files, prints, a wedding album, and enlargements.We worked with Prab from Deo Studios, who, along with another team member, photographed our events. However, none of the items outlined in our contract have been delivered. Despite repeated follow-ups over the years, Prab has been extremly unreliable with his *********** 2024, I made significant efforts to resolve this. While visiting ******, I offered to collect the items in person, but Prab was unavailable. I then requested that the materials be shipped to me in the **** Since then, I have followed up regularly, receiving nothing but empty promises. **** assured me that the items were mailed, providing false tracking information and delivery timelines. No products were delivered, and I continued to receive excuses ranging from logistical challenges to personal ********* this point, I seriously question whether they even have our photos. If the items were ready, it would not take eight years and countless follow-ups to send them. This experience has been frustrating and deeply disappointing, especially given the importance of these irreplaceable memories. Deo Studios, and particularly ****, have shown a complete lack of professionalism, integrity, and basic customer service. While their social media presence in ********* and ******, **, might suggest otherwise, they failed to uphold their promises to us in the ****I am requesting a full refund for the services we paid for, but never delivered. Its clear that Deo Studios has no intention of delivering what was agreed upon. Their unethical behavior and lack of accountability are unacceptable. I would strongly discourage anyone from hiring them, as they have proven to be completely untrustworthy and unprofessional.

Deo Studios is NOT a BBB Accredited Business.

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