Complaints
Customer Complaints Summary
- 1 complaint in the last 3 years.
- 0 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:20/12/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Poor Workmanship:- The sink sealing lacked proper cleaning, with transparent caulking that exposes accumulated dirt. Adequate cleaning before sealing should have been a standard practice.- During the removal of the old dishwasher, the countertop was chipped. This damage was not communicated to me at the time of the service, and I discovered it later.- The new dishwasher was improperly installed, resulting in a significant gap between the machine and the countertop. The necessary height adjustment was neglected before mounting.- The dishwasher is wobbling because it has not been properly secured to the countertop.Charge hourly for finding parking and retrieving tools:- Brad started billing at 9 am, even though he had mentioned an on-site time between **** am. He attributed this early charge to the time spent searching for a parking spot. Additionally, he stated that he finished the job at 12:45 pm, as reflected in the invoice he sent me.- He left the job site twice to retrieve tools from his vehicle, totaling at least 30 minutes. This time was also billed to me.- I was invoiced for 4 hours of work, despite the poor workmanship on the job.I submitted a complaint letter to both his personal and administrative email addresses the next day. In the letter, I requested a refund for the last 1.5 hours OR coverage of the third party's cost to redo/complete the work. Unfortunately, I received no response from him.
Business Response
Date: 22/12/2023
Customer reached out on December 19 at 12:32 pm we responded immediately at 1:39pm on December 19 accepting one of her resolution options. Since our response we have not heard back from them despite multiple calls, texts and emails.
Customer Answer
Date: 22/12/2023
Complaint: ********
I am rejecting this response because: I did not receive any feedback via email, phone calls, text messages, etc., by the end of December 19, 2023. However, I did have two missed calls from The Crazy Plumber on December 20, 2023. Please see the attached cellphone screenshot. At that time, I had already submitted the complaint to Better Business Bureau.
Sincerely,
***********************Business Response
Date: 22/12/2023
We have agreed to refund $185.85 and are sending payment today via email Interac transferCustomer Answer
Date: 29/12/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.