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Business Profile

Security Guards

MetroGuard Security Patrol Ltd.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Security Guards.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:17/10/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A monthly subscription to 24 hours monitoring service. Invoice # ***** is issued for July 2023 to June 2024 Invoice # ***** is issued for July 2024 to June 2025. The alarm does not working for too long and no staff calls us, no staff regular checks but keep issuing invoices.

    Business Response

    Date: 08/11/2024

    This is to inform you that as per our system the alarm is working upto this day. Service call is rendered if a customer has reported issues on the alarm, but no reported issues was sent to us by the customer. To end this up, we agreed to visit the location for free and check the alarm system on or before Dec.1,2024, and we will bill the customer for alarm monitoring fee annually (not monthly) starting Dec.1,2024 to Nov.30,2025 that should be paid by the customer on **********, and we will waive July 2023-June 2025 invoices if customer agree on that condition. 

MetroGuard Security Patrol Ltd. is NOT a BBB Accredited Business.

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