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Business Profile

Tourist Attractions

Big Bounce Canada

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tourist Attractions.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:19/09/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I recently spent $200 on tickets for an event in ******** held by the Big Bounce Canada company. I purchased tickets off of their website on September 6 2024. When buying tickets you have to choose a time slot. We chose 3:30pm on Sept 15th (was fully available online). Got the little ones packed up and headed to ******** only to find out that the event was already closed. There were numerous families there, and you can only imagine the tears from all the little ones watching this giant bounce park be dismantled in front of them, not getting to play at all.The employee told us emails were sent out (all the parents were frantically checking their emails all to find no email whatsoever), and that we would at very least receive reimbursement for the tickets.The employee eventually told us there was never a 3:30pm time slot to begin with. Fast forward a few days. The Big Bounce company refuses to respond to any correspondence, so we contact the third party ticket distributor (Fever). They were at least responsive and polite, but eventually said they spoke with Big Bounce and they are refusing to reimburse the tickets due to their policies. They also claimed an email was sent out but I have searched every inbox and folder I have and I received no email. I know $200 isnt a ton of money to some, but it is to us. Its also so disheartening that a company that is centred around kids entertainment has shown no remorse or responsibility for selling false tickets and disappointing loads of kids and families. And aside from contacting the banks (which I already have), Im not really sure what else I can do. Hence my lodging a complaint here.

Big Bounce Canada is NOT a BBB Accredited Business.

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