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Business Profile

Web Design

Cityline Websites Ltd.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/11/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Offered to make website for $1000 with rebates. Do not understand how this works. Not willing to pay more. Refund is preferred as nothing was done to help.

    Business Response

    Date: 12/11/2024

    I have email confirmation that you agreed to a $3,400 contract that included a website and some online marketing work.  Net cost to you would be $1,000 - provided (but not contingent) that you received a $2,400 *****.  We gave you clear written directions on how and when to apply for the ****** then a reminder near the ***** *********  Because you did not receive the ***** does not invalidate the contract.  The website is fully operational and was approved by yourself.  The additional marketing work has not been done yet. Therefore, I made a very generous offer to reduce the overall contract from $3,400 to $2,000 total - to cover our costs to date.  You will therefore be receiving an invoice for the additional money owed.

    Customer Answer

    Date: 12/11/2024

     
    Complaint: 22533731

    I am rejecting this response because:
    I was mislead. No correspondence regarding the ***** was replied to. Possibly because my emails were down due to City line websites mistake.
    Sincerely,

    ******* *****

Cityline Websites Ltd. is NOT a BBB Accredited Business.

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