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Business Profile

Art Supplies

Opus Art Supplies

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Art Supplies.

Complaints

This profile includes complaints for Opus Art Supplies's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Opus Art Supplies has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Opus Art Supplies

      1360 Johnston St Vancouver, BC V6H 3S1

    • Opus Art Supplies

      100 207 W Hastings St Vancouver, BC V6B 1H7

    • Opus Art Supplies

      95 5501 204 St Langley, BC V3A 5N8

    • Opus Art Supplies

      119 949 3 St North Vancouver, BC V7M 2E8

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/12/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Opus failed to fill and online order where their system indicated multiple items were in stock, they did not consult with me but went ahead and shipped me unwanted items (needed only for other items which will take months to be restocked) then billed me for unwanted items that were fulfilled and demanded I spend my resources and time to fix the order. I courteously offered to take my time and resources to send back items sent in error but was told I wouldnt be refunded for that. The customer service person Tav (spelling?) rudely escalated the conversation, repeated to me that I would be covering the order and there were no other options, prevented me from accessing a more senior staff member to find a reasonable solution. I would like a full refund on the order immediately.

    • Initial Complaint

      Date:23/02/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered several items on December 2, 2022. Some items were deemed out of stock and were going to be sent later on. I am still waiting for a sketchbook. Reaching their sales folks is difficult at best. Emails go unanswered for weeks. Promises for a status update is now nearly 6 weeks pending. A request for a refund has gone without a response for 2 weeks. I reached out for resolution to Sales, and even sent an email to the business' owner. Still without a response. I understand that they have been busy, and that they had a warehouse move before Christmas. This does not explain routinely needing weeks to answer email. I had great hopes of being able to spend my money locally in BC, but frankly, I'm not giving these people another cent.

      Customer Answer

      Date: 27/02/2023



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      The business finally contacted me after I advised them i’d filed a complaint with you, refunded me half the product, and has shipped the product.

      Thank you



      Sincerely,



      ******* *********

    Opus Art Supplies is NOT a BBB Accredited Business.

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