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Business Profile

Auto Rentals and Leasing

Access Rent-A-Car

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Rentals and Leasing.

Reviews

Customer Review Ratings

2

Average of 1 Customer Review

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Review Details

  • Jayadev H

    Date: 05/07/2024

    Jayadev H

    Date: 05/07/2024

    I want to warn customers about the rental cancellation challenge with this company. While it was extremely convenient to book via the web, there is no similar self-service option to cancel a reservation! I had to cancel our trip to ********* due to COVID-19 in the family 4 days before the reservation date. I called the number on their website, and the phone call went to voicemail. I then went to the Customer Care->Contact Us link at ******************************************************************************* and filled out the form with my Name, Email, and the message requesting cancellation.On the day of the reservation, I received a phone call from the company asking me for proof of contacting them to cancel! I initially thought I had sent an email to them, but I then recalled that it was a web form that I filled out. The gentleman seemed reasonable in the beginning, but in the end, he was not really listening to my feedback!If a company can offer a self-service option for making a reservation, it should also offer cancellation through the same interface, especially if the request is within its policy. So this is a buyer-beware situation. It seemed everything was convenient including the location where I could pick up the car since we were to stay at the ***** downtown.

    Access Rent-A-Car

    Date: 06/07/2024

    Hi *****************,Thank you for your feedback. In this instance it shows on our records that your cancellation was not charged and that one of our staff members has been in contact with you by email. Looking through the email thread it seems as though a resolution was met amicably and both parties were happy.

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