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Business Profile

Auto Rentals and Leasing

TransCan Leasing Corp.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Rentals and Leasing.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/12/2024

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I cant get ahold of anyone there Ive left messages and sent emails in the 6 months Trying to get info on my account I have with them my contract is up soon and need some info ******** company very un professional Also my credit report is wrong with them and they need to fix it

    Business Response

    Date: 20/01/2025

    Hello,

    Our apologies if we missed communication from you. However, our system reports not contact with any staff for the six months proceeding the complaint. 

    On December 11, ******************************************************************************************************************************************************* your complaint.

    - Credit: An investigation was made to determine if there is a reporting issue, and if so, to correct this.

    - Lease termination: The lease term is not set to expire for an additional year. However, as requested, a copy of your current buyout was provided. 

    If you require further assistance, you can always email **************************** or call ************ during standard business hours (9:00 AM - 5:00 PM PST).

    Thank you,

    TransCan Leasing

  • Initial Complaint

    Date:24/08/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In April 2019 I cosigned for a car with another person (2017 *****). I was not the purchaser, and have no paperwork for the vehicle anymore. This was sold in Edmonton, AB, by Raj. In November 2019, the purchaser was contacted by a lawyer because the vehicle was ********* sold, due to having a lien against it. The vehicle was voluntarily surrendered due to this. I was just informed, when trying to make another purchase, that this vehicle is on MY credit report as a REPO! This car was surrendered due to being ********* sold, not repossessed. Since this was ********* sold in the first place, I want this taken off my credit report immediately, please.

    Business Response

    Date: 11/09/2023

    Hello *********,

    Thank you for reaching out about your account.

    Regarding your comments, we have gone through and reviewed your file and have been able to compile the following information:

    - Lease Agreement :The lease agreement indicates that you were the primary Lessee on the contract, not the cosigner (there is another individual listed as the co-lessee). For reference, the lessee and co-lessee are jointly responsible for the terms of the contract.

    - Letter of Seizure: This letter was sent to the Bailiff to seize the vehicle at your address due to an outstanding balance owing on your account. This indicates it was not voluntarily surrendered for the reasons provided.

    Given the above, the reporting of Repossession on your account, and the corresponding amount owing, is deemed to be correct. However, if you have evidence supporting your claim that this is not accurate we would be happy to review and make any corrections required. 

    Please let us know if you have any further questions. 

    Thank you,

    TransCan Leasing Corp.

TransCan Leasing Corp. is NOT a BBB Accredited Business.

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