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Business Profile

Bicycle Racks

Rack Trendz

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bicycle Racks.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:10/01/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Made arrangements to buy a group of items. Offered a price for all the items. Company emailed me accepting offer and indicated I could pay with *******, or a web link on their website. I emailed to verify shipping was included but got no answer as it was later afternoon. Went to the website and saw shipping was free for orders over $99. (link: **********************, see banner at top) I used the web link payment option so it would be more official and I would have an invoice. It presented options to pay with various methods. I selected credit card. Invoice: **** for $1470.13 CAD I then got an email later saying shipping would be extra, and they would let me know how much on Monday. (3 days later). Contacted me Monday and said shipping would be an extra $100. After some back and forth I asked them to cancel the order as I could get the same item from another site at the same price. (and shipping was free) They indicated I would have to pay the ********** credit card fees. I contacted my credit card company and they said there would be no fees as the charge hadn't been processed / cleared yet. It ended up the fees were for their ******* storefront fees, and they wanted me to pay those for the cancelled transaction. They refunded me $1405.08, leaving me paying their ******* fees of $65.05. I don't feel it's fair I should pay for their ******* fees under these circumstances. They didn't indicate in their email that I shouldn't use the payment link (and use a CC), they presented it as an option. They are trying to say I was supposed to use *******, yet they provided the second option. They also accepted my offer originally, and their website said "free shipping on orders over $99", and only got back to me after I paid to say "we need another $100 for shipping". (Email thread of discussion is attached as EMAIL1.pdf) Cancellation is attached as EMAIL2.pdf Final attachment is the after refund email thread. (email is attached as EMAIL3.pdf)

Rack Trendz is NOT a BBB Accredited Business.

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