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Business Profile

Blinds

Comfort Blinds and Screens

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:17/03/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction Sep 26, 2024 What ***** committed: blinds would be ready and shipped in about 5 weeks Amount we paid $594.55 on Sep 26, 2024 The latest delivery estimate of end of February has now long past. I wonder if the shipment was lost and needs to be re-shipped. ***** has been challenging to communicate with. We have never experienced such a prolonged wait for a custom product. Five months since the order was placed, according to our records. ***** refused to issue a refund for the deposit we placed, which would have been appropriate given this situation. As the supervisor I would expect more followup and customer support. Because speaking with ***** has not been productive nor pleasant I needed BBB support. I reached out in November and again regularly after that but still no product. A phone call requesting a refund so that we could find another vendor resulted in a very aggressive response from *****.We need the skylight blinds installed now because our son sleeps in that room.

Comfort Blinds and Screens is NOT a BBB Accredited Business.

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