Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:26/06/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  we started working with *******of *** **** in April 2021, he had a small building to build..110 sq ft. He ascertained, we did not need a permit, but we did. He started the project and the build was shut down, as we needed to be permitted. I gave him some extra work, as we waited, he said that he couldn't wait for the project permit and I would lose him as a builder. The tiny project, was to cover the basement area, that had been redone and insulated already..just finished wood. to add That project is still 30% unfinished (he was paid separately). At the time of discussion, the small build was suppose to be around $64,000..I asked about a website, other issues, legal issues and other builds and he said he had numerous work for the last 40 years, no issues to date and he worked by word of mouth and reputation.We received the building permit after 4 months and he started to build the small building. To this day, the project is still unfinished, as the project more than doubled in price. I ultimately had to fire him, after he made excuse after excuse and refused to give me receipts. He took months and months off. He said, he had no other jobs but he had another 3 projects, that we found out about.. The project was a construction disaster. The building flooded and of our money, he charged me almost 50% more than what he initially said. We fired him in September 2022, due to lack of progress, refusing any receipts, using recycled materials that he said were new, lack of delivery, building a roof that he couldn't finalize, improper shingling, charging me for doors, heaters and siding that were recycled. There were extensive deficiencies including, the wrong size sink, wrong shower, used heaters, insurance problems, no help for roof building, lack of cleanliness on the site, losing the keys and batteries to the locks. He has refused to give me any receipting for the job. He has told numerous clients of mine, as this was a business project, that I owe him ****** to ****** and I haven't paid him, which is untrue. He has bullied us, on an ongoing basis for extra money. I confronted him about his work and the materials used and he stated orally that "those materials were for his house and everything was new" and he thought I was an "environmentalist." I am reporting this to BBB, as I wouldn't want anybody to experience this type of unprofessionalism. and to be taken advantage of financially and emotionally. He bullied me extensively, gave me a 5 day countdown for more money, I eventually had to report him to the ***** ***** as he was bullying me on an ongoing basis and demanding further money from me, with no explanation, receipts and then demanded a bonus. The building flooded and we spent months redoing his damage. Personally, no one should ever experience this unprofessional behaviour, lack of building skills and the ongoing excuses, receipting, economic wrangling and continuous ************

  Business Response

  Date: 05/07/2023

  Hello
  
  *************** to the complaint received.  It is hard to know where to start but I'll start with the evidence I've sent. 
  First is an email from the planner from the ***** municipality in response to me asking if a permit was required for the cabin I was asked to build and clearly the answer was no and with this information the homeowner said to go  ahead with the build, it wasn't as the homeowner said how it went. It was in response to a neighbour complaining that the municipality changed their mind after the build had been started. I had been told to build a tiny cottage just like I had built for myself and one other, so that was the brief and that's what I did. The build got to lockup when I was told by the building department to stop and apply for a permit, so I did. It took 4 months to process. In the meantime I did some work in the basement of  her existing house as she said but it was much more extensive than she stated. There was alot of stuff that had to be moved firstly.  Then I had to frame some walls to separate the basement from the crawlspace. Old windows were replaced with new ones, the plumber had to replace existing plumbing as she wanted to install a new cabinet and sink and the laundry plumbing and venting had to be replaced. The electrician also had to rewire for new lights, laundry outlet and wiring in new power for a coffee roasting studio in the space. I also installed new venting and supplied and exhaust fan to accommodate the roaster. I hooked up the machine and got it functioning for her and then framed in the hotwater tank into a closet and the installed tongue and grooved pine on the walls and ceiling. She did ask me to keep putting pine on a bigger area which I started and didn't quite finish but intended to do when the other projects were completed. I also renovated a small powder room upstairs for her, replacing the tile floor, cabinet and sink she provided,  new toilet and live edge shelf. She also wanted a fence built around a large area on her property for her dogs which I contacted someone else to do it as I didn't have time but I still directed them, provided tools they didn't have, picked up the fencing materials which involved getting a trailer and taking a ferry to pick it up, all without being paid to do so.
      I also had to find other work as the permit was taking so long. I never said I would stop being her builder as she stated, that is false. I fact one of the other jobs I employed her son who needed some work to help finish a house nearby, where that homeowner paid him directly. I also helped him split and stack firewood for his mother without pay. And by the way all the comments about me bullying are curious as I carried firewood in for her occasionally, shoveled snow from her decks and stairs, filled her propane tanks for her stove and bbq and also had to move fencing of her garden to accommodate the cottage.
     When the permit was issued I got back onto the cabin build putting on the roof and siding and she had changed what she wanted it to look like and wanted it all black which required all the shingles to be stained black and all the siding to be torched black which was more work , expense and time, which I did. She then decided she wanted to build an addition onto the cabin which required another permit and 3 months. Another thing she omitted from her complaint is that a separate building was to be built for her coffee roasting business, where a steel container would be shipped to the island and converted to a coffee roasting studio,  which also required a permit which I applied for at the same time as the addition to the cottage. When she's talking about the cost doubling she failed to mention all of this. The container had to be modified,  a foundation built, wired, plumbed, insulated, window and doors installed and finished birch plywood on the walls and ceiling. I built counters from live edge installed a sink and hooked up the roasting equipment.  Initially the container was to have steps and a landing to the door but she decided to have a deck across the length of the building requiring much more time, materials and labour. Then she wanted to add a roof to the structure which wasn't required but she wanted the look which again required more time  materials and labour. 
     There's much more to say but I completed the projects to the point of both being issued occupancy permits from the municipality. 
    With regard to using recycled materials here's what that looks like.
     Someone had offered me 3 baseboard heaters taken from a reno. I considered them to keep costs down.  It turned out only one was complete and she was okay at the time to use it as the electrician approved it being used. Two metal doors were recycled doors used on the coffee roasting studio costing $300 rather than $1400. I recycled decking material from her property to save money and she appeard to appreciate this but I guess I was mistaken.  There was lumber and plumbing fittings also left from her previous projects that she wanted me to use as well as electrical wiring which I did. Everything was new and the comments about materials for my house are confusing 
     She wanted me to use a couple trades specifically and both of them were hard to get ahold of and eventually came but took 6 weeks to show up. 
     She claims wrong fixtures were  installed such as the shower and sink. Nothing was purchased without her approval so this is false.
    The matter of the garbage is also false. The photos I saw included were from when I was still working there and my tools and materials of course were there. 
    With regard to finishing the job I had left her to finish staining the shingles on a Friday and I would come back Monday with help to install them. When I returned Sunday I saw someone else was working on the cabin who she had hired without me knowing.  When I asked what was going on she told me I had other things on the go so she decided to do this even though I had discussed what was going to happen.  She told me she would pay me but she didn't.  The other person had also used my ladders. So I collected my things and left. Included in the attachments are the payment arrangements she sent me and the last cheque I received stating she still owed 6k. The comments on a 5 day countdown is false. The comment on a bonus is false. I followed up with here when she lapsed on her payment arrangement first by email, then by text, then a phone call and finally I knocked on her door and she  didn't answer even though she was home. Shortly after that I received an email from her that I had caused an uproar and if I came on her property she would call the police. I guess that was her way of firing me and not paying her bill.
     The comment of a leak in the roof is curious as when I worked on the buildings there had been lots of rain and snow and it was fine. The new person she hired to finish was on the roof area alot and I can't warranty something when I wasn't allowed to finish and someone else worked on it. Also I guess she didn't call because I wasn't allowed on her property and she hadn't paid her bill.
     One last thing I have people who are willing to give references of my work and professional manner. Also I have captured her complaint in screenshots and my response to show the people she has told her version to to let them decide how things are.
     In the material you sent me you state that the information has to be true. I guess I have to leave it up to you to see the evidence and see the facts but it is tricky to give a platform where an individual can say whatever they wish.
    Lastly in her statement she kept referring to "we" or "us" which is confusing as she lives alone and I only dealt with her.
  
  ******************;

  Customer Answer

  Date: 24/07/2023

  Re Complaint: ********

  To The Better Business Bureau

  
  I reject the response from **************** for the following reasons:

  
  He continues to defer responsibility and accountability for the work he has done. The unprofessionalism, absences, untruths as well as completion times and dates, lead to a business that was a year behind. I was personally left with the catastrophic consequences of this work, that he left unfinished and was untruthful about.
  The small building, 110 sq ft was supposed to cost $65,000. He insisted no permit was needed. It was to be built within 3 months. A permit was needed and then we waited. As we waited, he was to do some panelling in the basement-it remains unfinished. He was paid separately for that.
  **************** also insisted that a small shower could be built with an external toilet, it could not, as it was against permitting within the municipality. This added an extra $10,000 to the bill. ($80,000) with permit
  A small cannister was added which was to cost $7000 plus $1,000 for shipping. A roof was to be added at a cost of $3,000. He said all in, no more than $20,000. All the sub trades were paid separately, and he was to finish the interior of an 8x10 room. He put panelling in, shelving, that I provided and installed some vents. It was a small job and took three weeks total. He built a tiny deck off the cannister, using materials I provided. He neglected to put lag bolts in the deck and an acquaintance almost fell through the railing. This was redone. This tiny cannister, is still unfinished as the shingling was not completed. I received no invoices. ($20,000)
  *************** did not renovate my tiny bathroom. He replaced a toilet, added a shelf, that I provided, added a new vanity, that I had made. A tiler came and put the tiles in, that I had such were purchased, and he was paid separately. This tiny powder room is still unfinished. I had the bathroom painted and this was paid separately. No walls were removed, no renovations, as such, were performed. It may have been 2-3 days of intermittent work. I received no invoices. The tiling took one day and I was charged double per the original quote. He was paid for this work.

  
  He said the basement work was approximately $10,000 while waiting for the permit. Any other hours  on the main house were suppose to be around 2000-$5000.00
  The fence on my property was built by Microbuilds and Friendly fences supplied the material. I paid these two companies separately and have the receipts. *************** said Im happy to pick up the fencing for you in HSB, at no charge, as you have given me so much work.

  
  After receiving the permit, the cottage was restarted and carried on slowly. He was to hire a professional roofer but said no roofers were available. He started to build the roof, that ultimately took months. After he was fired, in September 2022, he continued to avoid responsibility for the deficiencies that he created. Building professionals have reviewed the roof and other discrepancies, I have ultimately been left to clean up the disaster that was left. Again, I  have received no invoices after asking numerous times orally and by email. 
  *************** was fired, after I was told to paint 500 shingles and he would hire his relative from another municipality, to put on the remaining shingles. This small cabin work, which was to take 3-4 months and he eluded to, took 1.4 years, a flood, numerous trades redoing inconsistent work and a massive site cleanup.
  During this time, I was bullied for extra money, told to get a reverse mortgage, harassed and lied to. He threatened me with liens on my home and our lawyer checked five or six times for liens on my residence, no liens. I was never given any receipts after being told repeatedly, "they were with the bookkeeper and would be here soon." He named the company which was **** *** Bookkeepers. No receipts ever appeared. He repeatedly used personal issues and excuses to defer work and extend the timeframe of this project, while he worked on other projects or dealt with other *****issues.
  *************** personally received over $150,000 for this work, as verified by myself and my bookkeeper
  All subtrades were paid separately outside of this amount. It appears the work should have cost no more than 110 to $115,000, as he refused to provide me with any receipts. There were numerous deficiencies that I was left with.

  I ask respectfully, yet again, to provide me with my receipts, as they are my property. I need to substantiate this business project and possibly obtain a rebate and/or a possible gst refund for the new building. The photos that I sent initially, paint the picture of a project that was billed without receipting and left in a dire state.
  
  Sincerely,
  *********************-business owner

  
  Please see attached from my bookkeeper
  
  To Better Business Bureau and ***********
  
  1. With regard to the used heaters that were sitting on Ms ***** property.  *************** told me personally the old, used heaters would definitely not to be used on this site and he was taking them away to his property to be used on his own house
  (****guest at the clients home) 
  
  2. The client, *********** phoned me early one morning, clearly upset . I heard the following The dogs were barking and I heard *************** yelling at the door demanding more money saying "I want more money, Im worth it. Ill put a lien on this place. 
  ************ was clearly shaken and traumatized by his aggressive, unprofessional behaviour and demands, which continued for several months.  
  
  3. In April, **************** told me "the cottage would be ready in a week and ready for guests When I visited again, in June, he said the same thing I was concerned and went to *********** as his behaviour had changed, his work ethics were deplorable.
  
  4. I helped *********** with the billing and payments issue, as I have had over 30 years of experience.  His billing went from aggressive verbal demands for money without providing receipts, deferring to a slow non-existent bookkeeper in East ***... His behaviour, work ethic and finishing became worse and worse .. the site was left in a deplorable state. The client paid ****************, in excess of $150,000 with no receipts, well above what she was quoted. She had paid the subtrades separately. Of course, I was concerned for her financially, her personal wellbeing and her safety, as his behaviour was unpredictable and extreme.  I know she had asked multiple times by email and verbally for receipts and was told that they were coming. It is imperative that she has receipts, as this is a business project and she needs them for business deductions. 
  
  Respectfully 
  ***** *******
  Bookeeper
  *********, **
  
  
  
  

  
  

  Business Response

  Date: 04/08/2023

  Good evening

    *************** to the latest email you forwarded me from the complainant. 

     Again there are untrue and cruel things said about me on your platform that have no evidence of being true. I did knock on her door after I received no response from emails,texts and phone calls. I simply knocked on the door and waited. Her dogs were barking at the door and she was home. I never said a word and I left. Her lies about me yelling are so cruel, that's not who I am. Her bookkeeper says things she was told by the homeowner which aren't true and later in the text says she talked to me about heaters which also isn't true as we have never met. The homeowner continues to minimize the work at first not even mentioning the additional building built and then when I mentioned it in the last response, she now admits it was built but minimizes th extent. There was the purchase and delivery, I spent 2 weeks digging the foundation by hand, mixing 80 bags of concrete by hand, once the 20' container was craned into place I cut into it 2 doors and a window and built a breezeway connecting it to her garage, I built a deck the entire length of the container with glass railings, I framed interior walls and ceilings inside for her coffee roasting studio for the electrical to be installed, I insulated the interior and then installed fine white ***** plywood on the ceiling and walls and trimmed the interior,  I put 2 coats of clear finish on everything,  then from raw slabs the homeowner provided I built 3 live edge counters to use for the sink, workspace and support for the roaster, I coated them with clear coat as well, I moved her roaster from her house and connected a filter system she had purchased and ********* with the supplier to make sure it was hooked up properly and she told me several times it worked very well.

     I would also add that in a meeting we had agreed on the final amounts owed that I would take the 12 sheets of finish plywood left that were worth $600 but I never was able to come on her property.  Also she did pay the electrician and septic company for the work but when I would ask them to come to finish things up they took a long time to respond and then the homeowner would tell me that she hadn't paid their last bill and maybe it was because of that, that also was the case at the building centre. So the plumber was my plumber and I paid him directly as I didn't want him to wait for his payment and I never had to wait for him.

     In conclusion I would happily provide any and all receipts but after this personal, ***** *** ********** ****** much needs to be understood.  Firstly I feel very vulnerable that the BBB has provided a platform that can provide a venue where I can be lied about using unsubstantiated information on such a public level. I deal **** **** ** ** **** and it is a challenge each day and then to do my best for someone who makes up a reality to ****** me is pretty hard to take.  If you choose to publish these comments by the person who is complaining when the only hard evidence is the emails and cheque and letters from the municipality and by the way the occupancy permits issued on both buildings, you are doing a disservice to companies. Also the quoted bookkeeper should have a name attached to verify the legitimatacy of the claims against me as I never met this person. 

      For my mental health I will not respond again unless there is some correcting of the accusations made about me.

  Respectfully

  Customer Answer

  Date: 09/08/2023

  
  Complaint: ********
  
  I am rejecting this response because:

  Dear Better Business Bureau
  
  All that I am requesting are my invoices with attached receipts, as my bookkeeper, accountant and CRA, require them for business taxes.
  
  I have contacted all the sub trades and the local centre in regards to my accounts, and have an excellent standing with regards to payment. There was never a late payment and all the bills for this project were paid on time.
  
  The sub trades and the local centre also stated that my accounts were never discussed with ****************, as they were confidential.  Any late work and opening of my business was based on Mr. ******* work ethic, multiple unknown jobs and a myriad of excuses.
  
  As a business professional myself, his recollections seem to consistently vary.  I asked for my receipts to be sent to me on numerous occasions and was told that E*** *** Bookkeepers would have them to me imminently, that was one year ago. I have an ethical right to my receipts for tax purposes. It is also pertinent to the BC builders code of ethics, to receipt, account and supply business owners with current receipts for tax purposes.
  
  Please send immediately by email or registered mail with tracking.

  Sincerely,
  
  *********************

  Business Response

  Date: 26/09/2023

  Hello as discussed on the phone this morning with your colleague I am forwarding this email including an invoice sent to the client. Along with a photo of the cheque and schedule of payment from her that had previously been sent, this provides information of my efforts to be paid. This is my last response. 
  Respectfully,
  ******************;
  ***** ******************* ******************** ***** ******* ******* *** **** ******* **** *** ********************* ************************* ******** **** ********* *********************       * ** ******* **** ***** ** * ***** ****** **** *** ******* ***** ** ** ***** **** *** * **** ********* ** *********** *** ****** ******** ***** *** ***** ****** *** ***** *** **** **** *** ******** *********** ****** ******* *** *** ********** ****** *** ****** ***** ***** *** **** ****** ** *** ** **** ***** ** *** **** ****** *** ***** * ********* * **** ***** ******** *** *** **** *** **********     *** **** **** ** ** ***** ****** ** ******* *** ******* **** ** **** ***** ******* *** **** ***** ******** ******* ** ** *** ** ******* ** **** ***** *** ******* ******** ** *** ****** ** ****** **** **** *** **** ** *** ** ** ***** * ******** **** ** **** ******* ***** **** **** *** ** *** ****** ** **** ***** ****** **** **** ** **** *******     * ** *** **** ** **** ******* ***** *** **** ** *********     ****** * ** ***** **** ** * ******** ****** *** **** * ** ******** *** ************ ** * ******* ** **** ******* *** ******* ** ***** ** **** ********** ** *** ******* * ***** ** **** *** ******** *** ******* ** **** ******** *** **** * **** **** ****** **** *** ********* * **** **** ******** **** ** **** ** **** *** ** ********* ******* *** ******** *** ******* *** ******* ** **** ****** ******* **** ******* ****** ** ***** *** ************ ** ******* *** ********* *** ****** ********* *** ***** ****** **** **** * **** *** ******** * ***** ****** ** **** **** ** **** ** *****   ************ *******************

• Initial Complaint

  Date:06/02/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We started working with ******************* of Fir Tree Construction in July 2022. He had four projects to complete. A roof, a bathroom, a fence and a closet. To date, *************** has 68K of our money and out of the 4 major projects only 1 has been completed. It is now February 2023. We have given him over 90% of the budget and holding back less than 10% of the legal amount as he has not finished the projects and it's now going on 8 months of him showing up and then not showing up for weeks on end. We had to fire him on January 20th 2023, due to his lack of work as well as *** ******* ** ****** ** *** **** *****. We have all the proof in email of all his promises, lack of delivery and ********* ********. He is now refusing to give us the material we have paid for as well as not letting us see the receipts of the job unless we give him money. *************** had a previous BBB report on his business before. I confronted him about it before we started the job (in June 2022) but now when I go to look up the BBB report it has been taken down. I would like to not only report him but also request that the last BBB report is reinstated so that he cannot take advantage of any more people.

  Business Response

  Date: 18/02/2023

  in response to the complaint here is my side. As the client suggests there were specific tasks. There were times when I was not there due to several reasons such as a 4 month wait for a building permit, supply of components required to carry out the job such as closet shelving ordered on September and not available until late December. Also in regard to permit application as it came close to issuance the municipality determined the owner did not have a legal survey of the property and upon getting a survey it was determined the house was encroaching into the setbacks and the project couldn"t proceed without a variance application. This would require more time to process so it was decided by the owner not to proceed and I had to remove the framing that was started that I had been given the direction to begin. November 15 I had a meeting with the clients with all the paperwork to do an update and it was determined there was a balance of over $14,000 owing to me. It was mutally agreed that they would forward $8000 to me at that time and withhold $6000 until completion. It was also agreed that in there would be a shutdown in December until January due to Christmas and a restart in January no specific date suggested. I completed the closet as far as possible as there was still a delay in components. I experienced delay in receiving the $8000 but was eventually paid. In January I was contacted by one of the trades that he had not been paid and invoice they had received in October which concerned me. It was eventually resolved. This concerned me so I emailed them with the conditions for a restart with a date and conditions. I did not hear back from them but another individual came to my home and told me they didn<t want me on their property and he was going to finish they job. They asked for information etc to finish it and I felt as they had fired me and not contacted me directly these were the consequences of their manner of handling the matter. I was willing to complete things including agreed upon deficiencies and at the November meeting I had all the reciepts but they did not wish to see them at that time. Efforts were made on my behalf but in one email they had stated that they were not interested in a response from me but demanded additional information. I would have hoped the client could have contacted me than involve another person who had nothing to do with the matter

  Customer Answer

  Date: 21/02/2023

  
  Complaint: ********
  
  I am rejecting this response because:

  Unfortunately, *************** wants to continue to not take accountability for his lack of professionalism. He is not being forthcoming with his consecutive absences to the site and his continual promises to complete projects, only to not show up again and again.
  
  
  *************** has brought up the roof plans and yes, we had to pivot after the report came through. None of us, including ***************, thought wed run into something like this, but again, these are the trials and tribulations of renovating and we rolled with those punches.   When it comes to supply chain issues - that only affected 1 out of the 4 projects - so unsure what his excuse is for not finishing everything else while we waited for those components to come in.  In regards to the closet, *************** had promised to deliver the remaining components as they came in mid-December but never dropped them off.  In fact, he purchased 4 glass doors that we can't even use as they are the wrong size and can not be cut down to size and thus far, he has not taken any accountability for that.
  
  
  In regards to the roof, what *************** has left out is that we had been led to believe from the start we would have actual professional roofers doing the work. Instead, *************** did it all on his own and since firing him, we have had two professional roofing companies point out the various mistakes in his roofing work. We are now left to clean that up. 

  As for the tradesperson who did not get paid on time, that was an oversight of the tradesperson and once realized, the tradesperson apologized for his oversight and we paid within an hour.  *************** is grasping at straws on this one. 
  
  
  *************** was terminated due to his inability to finish the projects, his bullying tactics to give more money to him, as well as keeping money for materials he never actually bought.  
  
  
  When *************** talks about hesitation to pay him, he is again not being forthcoming.  He received his request of payment within days as we had to pay in e-transfer which as we all know, has limit constraints. We have emails from him during that time frame thanking us for being so understanding and giving him the money.  Any perceived hesitation would only be in regards to a conversation we had with *************** to stop using his continual personal issues to delay his work.
  
  
  We have had to go out of pocket to hire other trades to not only finish his work but to fix some of his mistakes.  It is in Mr ******* best interest to comply with our requests for the refund on the cost of materials that we have laid out in the many emails that he has continued to ignore.
  
  Sincerely,
  
  *******************

  Customer Answer

  Date: 22/02/2023

  Here is what we are asking refunded from ***************:

   

  -       $4000 for insulation that was charged in the budget but never bought nor used. 
  -       $1600 fence materials/labour that *************** has admitted he had 
  -       $220.10 for broken closet light
  -       $358.40 for closet materials for outstanding materials *************** charged us for 
  -       $560 for closet doors that do not fit and cannot be used due to his measuring errors 
  -       $750 for roofing materials + $1523 for labour to correct ******************* errors on the roof

  Customer Answer

  Date: 23/02/2023

  
  Once we were informed with needed a land survey, we ordered it and it was done in two days. Once we realized the pitch of the roof was too high, *************** had to take it down which he was paid for.  That was done in September which still left *************** *months* to finish the roof as we no longer needed a permit.  *************** continued to not finish the project and then in December informed us he was out materials to finish the roof.  Another one of his tactics to delay and then ask for more money which he was not owed as we had already paid him for the roof in its entirety.   

  70% of the closet components had been sitting at our house since September and then when *************** started to do some work on it, he informed us that he was missing components due to supply chain issues.  He said the last two components would be in mid-December and would drop them off at our house which he never did.  And now that we have had someone else finish the job we have come to realize we have 4 doors that are totally useless, drawers that he bought that are not needed, and accessories for the doors that are useless.  Again, he is with holding all of our receipts.  We need to be refunded for all of this.  

  As for the "holiday" that *************** took.  He informed us on Dec 5th that he would be removing all of his materials and would come back in January.  A very long break that we actually did not agree on, he just told us that's what he was doing.  Then we got an email in January telling us that he would come back Feb 17th (a friday before a long weekend).  Somehow he thought taking a 2.5 month break!!! was a reasonable holiday break.  This is just another example of *************** ********* ********* and how he continued to take advantage of us.

  I have explained prior about the money/budget *************** has taken from us.  He has 68K of our money which is more than 90% of the entire budget.  We held back less than 10% of our legal hold back in which he wanted more money, yet had not completed the majority of the projects.  Again, *************** had only completed one out of the four projects.  Leaving no fence, no closet and part of a roof which also has mistakes that we must fix now. 

   

  I hope this give you more clarity.

   

  Business Response

  Date: 02/03/2023

  In resonse there are a number of items I experienced differently. With regard to taking time of in December it was actually a suggestion of the homeowner. They were having people for Christmas and as it turned out the weather was snow and freezing temperatures. In regard to the supply issues they were well aware of the closet components situation as they were looking at the **** website as I was and it indicated no supply. In addition the cabinets that the owners asked for had to be modified as the ceiling in their house was too low. I did not all of a sudden say I was out of materials as stated. With regard to the timing I also had a death in the immediate family at the end of December and all the things to deal with that comes with that. In checking with the closet plan, there was not extra drawers ordered, there were exactly the number called for in the plan that was designed by ****.  

    In addition to the 4 items the owners asked to be done they added an exhaust fan for the range which required cutting through structural members of the roof and arranging an **** trade to help install. They also asked to have approxiamately 350 square feet of outdoor soffit replace which required removing the old soffit, repairing some rot and installing the new product which I did. Also the added a heatpump to the project which was done and that required coordinating **** and the electrician along with sketches and assisting of the installation. When the electrician came onsite to install hookups for the new heatpump it was discovered that the electrical service did not meet code and had to be retrofitted which required opening up the wall to have access and then repairing the wall after.

     My intent was to complete the work and I did layout a plan to do so but as mentioned the decision on their part was to cancel me without responding to my email and then being informed by a third party. I feel that I tried but wasn't given an opportunity to take care of the outstanding items and that there were legitamate reasons for some of the delays

  Customer Answer

  Date: 05/03/2023

  
  Complaint: ********
  
  I am rejecting this response because:

  *************** continues to be dishonest and cannot seemingly take accountability for his unprofessionalism. I should note that we are the third client of Mr ******* that has had problems with him and we hope that this BBB complaint will protect others.
  
  We still have yet to receive receipts that we requested back on Janurary 23rd nor any acknowledgment of our continual emails for the money we are owed.
  
  
  We will graciously give *************** until Friday, March 10th to make this right otherwise we will be escalating this matter.  

  
  
  Sincerely,
  
  *******************

  Business Response

  Date: 14/03/2023

  In regards to the last email I have sent all information to a qualified accountant to copy and scan the receipts asked for. There is no specific day I was given that they would be completed as this is a busy time of the year but the latest date I was given is the 31st of March but if they are ready sooner than that it will be sent to the BBB ask required by you. Also as a matter of information I received a letter from a law firm with regard to this matter that I also have to respond to.

  Customer Answer

  Date: 14/03/2023

  
  Complaint: ********
  
  I am rejecting this response because:

  We are still waiting for the receipts that we had asked for back in January; and more specifically we have emailed *************** time and time again for the original **** receipts so that we can correct his ordering errors so we can at least recoup some of the costs.  *************** continues to drag this out and in our last correspondence we gave *************** a deadline and noted that if he continued to ignore us we would escalate the matter; which we have.   

  We are desperate to have this matter resolved so we can all finally move on. 

  Sincerely,
  
  *******************

  Customer Answer

  Date: 15/03/2023

  We have yet to go into litigation.  As our lawyers have outlined to *************** we are still waiting for him to acknowledge the outstanding funds. 

  To summarize:

  We want all receipts back to us and if *************** says that they will arrive to us no later than March 30th that is fine however we demand that we get the original **** receipts to us before that.  We would like the original **** receipts by no later March 20th

  We also want *************** to acknowledge the following outstanding funds:

  -$4000 insulation 

  **(that was in the original budget but was not ordered nor used)**

  
  -$1600 fence materials/labour

  **(we have an email from him saying that he has that money)**

  -$220.10 for broken closet light

  **(he said he would pay for the broken light that he broke)**

  -$358.40 for missing closet materials that we had to purchase to fit the plan
  - $560 for closet doors he bought that are wrong size and can not be cut down to size
  - $112.00 for door hinges we can't use
  - $22.38 for the door handles we can't use 
  - $403.20 for drawers he bought that are not part of the plan 
  - $224.00 for drawers we now have to buy to fit the plan 
  
  

  **(we need the original receipts so that we can right his wrongs)**

  -1523.20 for roofer

  **(for two days of work for the new roofer to fix his mistakes)**

  Business Response

  Date: 22/03/2023

  Idea issued another receipt and I mailed it to the homeowner.  They will have to use a debit card for the refund 96

   

  Customer Answer

  Date: 24/03/2023

  
  Complaint: ********
  

  Can *************** please let us know when the original **** receipts were mailed as we had asked for them no later than the beginning of this week.  Also, *************** continues to neglect answering about what we are owed back from the fence, insulation and errors in his roofing work that we are now currently fixing.  We need clear answers. 

   

   

   

  
  

  Business Response

  Date: 28/03/2023

  I received information from the the firm that is to scan receipts and reconcile the numbers that they are declining to do the work due to the recent letter from the client's lawyer to me. I had asked them to be aware to make things clear incase the further action mentioned in the letter took place. The do not wish to get involved with the matter as it now stands. I will have to find another person to do the work to meet the BBB requirements to sent the information digitally.   As a result I will not make the month end date. I will advise when I make other arrangements. 

  Customer Answer

  Date: 29/03/2023

  
  Complaint: ********
  

  Alas, BBB gets a small but very clear example of ******************* tiresome tactics.  He promises to deliver, drags it out, then right when it comes time to meet the deadline he has an excuse and doesn't come through.  This is what we experienced time and time again with ****************  All *************** needs to do is go to a ******* and scan the receipts - this is not a difficult task.   In fact, if *************** just gave us the receipts back in January we wouldn't need to have this back and forth.  In order to expedite we request *************** just to hand over the receipts that are in fact ours so we can make the copies.

  Again, we directly ask *************** the following:

  *To please let us know when he apparently mailed the **** receipts and when we will receive 

  *To acknowledge the money we are owed 

   

   

  
  

  Business Response

  Date: 12/04/2023

  ***************  via this platform as I can't get ahold of the office.  I spoke with the counselor last week and explained the schedule of getting the receipts to the office to forward them to the homeowner.  I was told that they could be emailed to her but I've been unable to get that information.  I've called and left a message and a message on the bot message.  I'm letting you know that I will send the receipts via registered mail to satisfy the homeowner 's request to have them. It's too stressful trying to follow the BBB requirements  and the homeowner 's suggestion of legal action.