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Vancouver Seed Bank

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Vancouver Seed Bank's headquarters and its corporate-owned locations. To view all corporate locations, see

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Vancouver Seed Bank has 2 locations, listed below.

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    • Vancouver Seed Bank

      PO Box 88008 Vancouver, BC V6A 4A4

    • Vancouver Seed Bank

      307 W Hastings St Vancouver, BC V6B 2N4

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/10/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased 10 cannabis seeds in March 2023 with some friends from Vancouver Seed Bank. The advertisement stated the plants would grow about 4 ft - 5ft tall and produce many nice cannabis buds. We shared the cost of $120.00 after shipping and carefully grew the plants, doing exactly what they said to do. The plants all grew into huge monsters over 8 ft tall and 6 ft wide, with many spikes but only produced tiny flowers that fell off in late September and produced no cannabis at all. The only plant that produced anything was the free Autoflower seed they included with our order. Plus, my credit card was subjected to an attempted fake ****** scam for over $1,400. In the *** which I had to dispute. We are all very disappointed and after trying to contact them online I. Their site and on the phone we were unable.

      Customer Answer

      Date: 03/10/2024

      Hello, I tried Friday Sept. 27 th. The phone rang I got a message that said it would transfer me to another person they never answered the phone. I waited a long time and nobody came on the phone. So I hung up rather mad and made a BBB review and filed this complaint. I believe they sold me male plant seeds and not female producing seeds. They included a free packet with one seed named Revolver and it grew the size the label stated and produced some cannabis. The other ten seeds were without a label or information on growth size. The plants were excessively taller than advertised online in their site,  and none produced anything. We were all very disappointed after putting our money together for the seeds.
      Thank you,
      *******

    • Initial Complaint

      Date:13/05/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased seeds from this company that were faulty I was promised 80%+ germination rate when I followed the instructions precisely they sent me more of the same junk seeds and ehen they didnt work either they denied me a refund for my $60 and the person from their customer service chat ***** treated me with disrespect and ignored me because they think they can just get away with ripping everybody off with their misleading tactics it is very sad to see this happening to so many people this company has been stealing peoples money for faulty seeds for years and they dont deserve to have a business license seeing the way they have squandered it and mistreated their loyal customers by lying and stealing from us please help me get my refund and help stop their horrible company from doing this to more people like me.

    Vancouver Seed Bank is NOT a BBB Accredited Business.

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