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Wavefront Centre for Communication AccessibilityReviews
This profile includes reviews for Wavefront Centre for Communication Accessibility's headquarters and its corporate-owned locations. To view all corporate locations, see
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Review fromRobH
Date: 26/06/2024
1 starRobH
Date: 26/06/2024
This business has proven to me to be a "dis"organization, with Very poor communication skills ( which is sad for a company that is based on trying to improve communications abilities for their patients, and that has the word communication in it ).And I have also learned recently that there has been a history of abuse and " inappropriate " conduct from upper management towards their staff.I was a very " patient " patient of 2 locations for over 2 years while seeking help for my moderate hearing loss, very severe tinnitus, and very severe hyperacusis.My first experience was with Praise **** at the ************* location. Praise is a TRT trained audiologist and she seemed eager to help me, but she continually very abruptly spoke over the top of my answer to every question that she asked me which caused me unnecessary confusion and stress. And the receptionist at the same clinic, ****** ready, at ********** clinic made her interactions with me very inappropriately personal in nature in the ways that she would ask me questions about my choices in audiology care that were meant to be strictly between myself and the audiologist.On top of that, *********** ( the audiologist I tried to work with ) decided to quit the organization without providing myself, and apparently not the management either, any notice. In the last hour of her last day of work with Wavefront she emailed me to let me know that she was resigning that day and that I should work with someone else.Also, they offered me another audiologist to work with who manipulated me into working with her student without any heads up.And, they refused to allow me to have a closed door appointment with my fitting practitioner. Overall, my experience with this organization was degrading and insulting.They respond to my complaints with accusations towards me of needing safety instead of owning their conduct which is denial, lying and manipulation. Nothing I did or about me made anyone unsafe at this business.
Wavefront Centre for Communication Accessibility
Date: 27/06/2024
This alleged matter was resolved by way of the reviewers withdrawal in a legal proceeding. Wavefront Centre is not in a position to comment further due to the foregoing.
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