Complaints

This profile includes complaints for CDI College's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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CDI College has 23 locations, listed below.

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• 

  CDI College

  Vancouver, BC V6C 2C2

• 

  CDI College

  180 4351 No 3 Rd Richmond, BC V6X 3A7

• 

  CDI College

  105 15149 56th Ave Surrey, BC V3S 9A5

• 

  CDI College

  100 11125 124 St Surrey, BC V3V 4V2

• 

  CDI College

  101 2 County Court Blvd Brampton, ON L6W 3W8

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:27/09/2022

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I began an ********** * ********* ******* ****** diploma in 08/21 with CDI college & have had nothing but problems with the school since. Grade changes were submitted multiple times with no resolution, they missed 1 heavy weighted assignment & a final exam for 2 courses which I have followed up on for a year now. In 11/21 I submitted my banking details & *** receipt as instructed, they lost my banking details ***** * ********** * ******* *********. I requested for this to be investigated & this was never done. It took 9 months for my receipt to be reimbursed. In January/22 the school was not confirming to national student loans that I was a student for winter semester which caused a delay in funding. National had to send multiple requests for them to confirm as I continued to follow up. I completed my practicum on June 24/22 & it took 3 months of follow up complaints & escalations for them to finally send me my diploma because the registrar messed something up on their end. When I was enrolling into this diploma program, I was told that there is a $4400 scholarship that is sent to students upon graduation. It was previously sent to students in the beginning of the course but was switched because students were receiving the funds then dropping out of the course. I received my diploma on September 23rd with no scholarship, only to find out the funds were sent to the cost of my tuition even though the school told me in June I didn't owe anything. I contacted national student loans today (09/27) & they did not receive the $4400. I absolutely regret enrolling into this school, ** *** **** ******** **** ****** ** *** ******** ********. * *** ********** ****** ****** ****** ** ****** * ** ********** *** ***** ** ***** ****** ******** *** ****** ** ***** ** ****** **** **** ** ***** ** **** **** *** ********* *********** I would like for this formal complaint to find a resolution of having the $4400 to be send to me like I was told would happen. **** ****** **** **** *****

  Business Response

  Date: 27/10/2022

  Hi ******** - we’re sorry to hear that you felt this way about your experience. We always strive for 100% satisfaction and continue to look for ways that we can improve. We would be happy to discuss your experience – we will have someone reach out directly, or you can send us an email at *******************

  Customer Answer

  Date: 27/10/2022

   
  
  Complaint: ********
  
  
  
  I am rejecting this response because: this does not provide me a resolution as to where my scholarship funds are. I am looking for the $4400 that had been on a signed contract and is nowhere to be found. Nobody from this school ever actually reaches out or follows up with me and it's only added to the frustration. 
  
  
  
  Sincerely,
  
  
  
  ******* ******

• Initial Complaint

  Date:13/09/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I agreed to a partial refund on July 28th 2022 which I would be owing $5234 after signing the agreement which CDI College has not emailed me back since I signed it. Nicole did say that it would take up to 30 days to be refunded back to Natioanl student loans canada which it still has not been!My national student loans canada account is still showing the $11,000 that was before signing the agreement. Ever since I signed the agreement the finanical CDI person Nicole L***** ********************************** will NOT email me back or contact me as I have emailed numerous times and NO RESPONSEs. I want my agreement that I signed completed and sent back to national student loans services canada to correct the amount I owe!

  Business Response

  Date: 13/09/2022

  Hi ******* - we’re sorry to hear that you felt this way about your experience. We always strive for 100% satisfaction and continue to look for ways that we can improve. We will have someone reach out directly, or you can send us an email at *******************

• Initial Complaint

  Date:26/08/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I would like the school to stop harassing me for the "rest" of the money I "owe", not make me pay their phony scholarship, and receive some funding back to pay off my student loans to make up for all the grievances they have put me through with their unprofessional handling of business. I would also like my promised certificate/diploma. I started the business and digital marketing course through CDI in September 2021. By December 2021 I had paid the school $1300 and was waiting for my student loans to be processed by the school and cover the rest of my tuition. The school delayed this process trying to get more out of my savings. Finally in April they processed my loans and then told me I still owed them $5500 something. I am not sure how this is true, as on the phone they had told ** ****** ****** *** I that all of it would be covered with my loans. I have since tried to contact the appropriate people in the school to help reach out to student aid again and get the rest covered but have only been met with silence, and today, a ****** to end my program that should end this week. In essence, I have taken a 10 month course (expanded to 12 because of other issues with school) spent $19000+ on tuition to be told I'm being terminated and will not receive my certificate/diploma if I don't pay $5500+ I can't pay because of an error on their end. For a business and technology school they sure don't seem to understand proper business.

  Business Response

  Date: 29/08/2022

  Hi ******* - we’re sorry to hear that you felt this way about your experience. We always strive for 100% satisfaction and continue to look for ways that we can improve. We would like to speak to you about your experience – we will have someone reach out directly, or you can send us an email at ******************.

  Customer Answer

  Date: 03/09/2022

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  It is not a valid response to my complaint. This is an automated message that was sent four days ago. They have not reached out as they said that they would, and I will not be reaching out to them as that is what I have been trying to do since December 2021 regarding some of my issues with them, (the money issues started in December, calmed down in March when they made me send them a bank draft, and resumed again in April) but have been met with silence. Every time I have been able to contact someone they talk to me for a couple of days and then disappear and then I have to start the process over when a new person ******** me. I keep getting the runaround and I no longer have the time for it. I will start having to pay my loans back soon, and it is ridiculous because i have to pay for all of the amount even though it hasn't all been used on my tuition. I should still have some funds available through ******* *** **. They refuse to help me try to access these funds, as they are supposed to as the school. They need to rectify this or let it go. 
  
  
  
  Sincerely,
  
  
  
  ******* *****

  Business Response

  Date: 27/10/2022

  We have remediated the situation and the student has now graduated.

  Customer Answer

  Date: 28/10/2022

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******* *****

• Initial Complaint

  Date:10/08/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been doing school with cdi college and I'm done all my courses the last thing I need to do is my practicum in order to get my certificate and it's there job to help me find a job and there not even helping me I was suppose to start my practicum on August 1 and that never happened I've been waiting and waiting for them to help me find a job and there not even doing that. I paid them money to go to school I expect help. I've had many problems with them I'm getting frustrated with cdi college I'm not paying them back until I get my certificate. In the files I sent I was suppose to start those dates for 8 weeks but there giving me two different dates and it's confusing. I don't know what's going on with my practicum I'm Getting frustrated. I just want my certificate so I can be done with this school.

  Business Response

  Date: 15/08/2022

  Hi ***** - we’re sorry to hear that you felt this way about your experience. We would be happy to discuss your experience – we will have someone reach out directly, or you can send us an email ** ******************.

  Customer Answer

  Date: 15/08/2022

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 17696607, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** **********
  
  

  I'm getting so frustrated with cdi college with my situation I just wish they would give me my certificate now without the practicum. I'm not paying anything back until i get my certificate my situation is different from anyone else's and I just wish they would have more options if someone had this type of situation. If Cdi college wants to give me a call they can call me tomorrow. I want my certificate I put so much time an effort into this i know how to do everything I don't understand why i have to a practicum in order to get my certificate. my plan was to finish the classes get my certificate get a job when want to.

• Initial Complaint

  Date:03/08/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  -CDI terminated my student contract with them without my consent
  -they told me I needed to get a medical procedure done to participate in their practicum and then did not give me an appropriate time frame to do so.
  -I completed what they asked and now they are saying I willingly dropped out of their program
  - they are keeping over $13000 from me of student loans which I applied for and were distributed to the school and I never got to use the funds which are now owing on my credit
  - I called Alberta student loans and they said it had been sent to the school.
  -I finally talked to a finance person from CDI and they are saying they don't approve loans when the person is not currently attending so the money has effectively disappeared.
  * ** ***** *** ********** **** *** ******** ********* 

  Business Response

  Date: 04/08/2022

  Hi ******* - we’re sorry to hear this about your experience. We always strive for 100% satisfaction and continue to look for ways that we can improve. We will have someone reach out directly, or you can send us an email at *******************