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Business Profile

Cannabis

The Grow House Online Dispensary

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cannabis.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:20/02/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered cannabis related products 11/29/24. The total was $329.49 sent by ********* to The Grow House the same day. When ordering, I added a note to have parcel held at the post office (this was their method of shipment stated on site). I requested this b/c the post office is 3 blocks away, so easy to get to, and occurances where I have had various parcels stolen when left at my door. I do live in social housing, I am on my CPP disability, $1001/mth and cannabis is the medicine I use for my CPTSD and chronic pains, and I couldn't afford to have it stolen so I specifically asked for it to be sent and held at the post office. It was sent via *********, not CP. I managed to find a ride, but when I got there, it was on the 5th day, and the parcel had already been 'pulled off the shelf' and I was told that there was nothing that could be done. It was being sent back to sender. I sent an email right away to Grow House, letting them know that I had missed the pick-up and that my parcel was being sent back. I asked what would happen next and requested someone get back to me asap. ***** emailed back on 12/11/24 He wrote that he could no longer send the same products back to me, and asked if it was okay to substitute the cannabis flower(s) with different strains. I did not understand how, my parcel was sent back with the products I did order, then him writing that the products were no longer available. How could the products not be available when they were sent back? This lead me to ask for a refund, because I did not want different strains. ***** made it clear that this was not an option, and I was 'lucky' to get this offer, b/c I didn't have insurance. Insurance is for 'lost' parcels. My parcel WAS NOT lost. Another slick move I thought. I found this to be very suspicious, so I asked again for a refund a 2nd time. I got ***** PP to send a demand letter, which ended up meaning nothing to *****. It is now2/20/25 and I still have not received my refund. Please help.ty :-)

  • Initial Complaint

    Date:25/03/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received an email from an online dispensary (the grow house) stating that the business has a new etransfer name and to not use the old one.
    On March 13 I ordered online and payed by etransfer after receiving an email as usual that my order was received and given an order number and a security question to send with e transfer. The etransfer was accepted.
    A week later I checked on my order and found that it had been canceled.
    I contacted the companies online chat.
    I originally thought my order was canceled because I sent the sub total amount of 209.58 and not the total of 220.06 a difference of 10.48 but was told that I forgot the "S" transfers.
    Otherwise the etranfer names are the same. This seem to be to much of a coincidence.

  • Initial Complaint

    Date:09/02/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    mardi le 6 fevrier j.ais commandé puis fait ******* de 162.12 depuis j.ais essayé de les contacté a multiple reprise sans reponse

  • Initial Complaint

    Date:01/11/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered three ounces of cannabis, along with some rso and other product. Upon arrival the cannabis smelled awful, was black in many places and full of mold throughout. The two syringes of rso leaked out inside the bag as well. I reached out to customer service, sent pics and they wanted an entire album of every piece of bud. The only offer made to make things right was to compensate me for one ounce, I paid for three and they also wanted me to have to pay the shipping for their mistake. Their website literally advertises high quality. I asked for a refund then, they said they don't give refunds. I just would like my money back, or to be compensated with the same amount I ordered and paid for.

The Grow House Online Dispensary is NOT a BBB Accredited Business.

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