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Business Profile

Cannabis

The Herbal Coast

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:28/11/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered cannabis from this business, 2 weeks and 2 days ago. they have a great deal at this time, but there was no information about a possible canada post strike. They only use canada post and usually delivered in 3 days. Had i known there was a strike looming, i would not have made the purchase. To this day, 2 weeks after the strike began, there is no mention of this on the site. Yet still covid 19 delay message.I tried to use chat support, it says im next in line, 6-7 mins wait, 30 mins and no one. I was told there is no chat support on weekends. I tried 3 more time during the week, no chat support. I emailed a complaint. They said it's not their problem. I asked to have my order shipped with a different carrier or to reimburse me. They did neither and told me to wait.They need to take responsibility for choosing Canada post, when they were threatening to go on strike. Canada post has been on strike every 2.5 years or so, since the 70s.on average. They shoukd have seen this coming.I had no idea as i normally never use canada post. They failed to inform me of their business partners threats of strike and they failed by shipping with them as well.They failed at cuztomer service. I have tried for over 1 week with no success.If they had given me a choice of carrier, then i would take responsibility for my choice. They FORCED me to use Canada post. This makes it THEIR responsibility.I will not be doing business with them again

The Herbal Coast is NOT a BBB Accredited Business.

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