We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Carpet and Rug Repair

Ararat Oriental Rug Co Ltd

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Carpet and Rug Repair.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/02/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contacted Ararat for cleaning 2 of my rugs that had damaged due to a flood in my home and an extra rug which was not water damaged but just needed cleaning. They asked me if my insurance would cover the cost and I said most likely but the one rug which was not damaged I will pay for myself. And they let me know that the cost for that would be $150. After I discussed the matter with my insurance, they told me that my rugs were not covered because they are hand made and that for this I needed to have an add on insurance. So I contacted Ararat and told them that insurance would not cover the cost and that they can send me their invoice to pay. They submitted the invoice to me which was for $1370! This is an insane cost for cleaning 3 rugs so I let them know that it doesn't match the price we discussed and they had to give me a discount. After many back and forth we agreed on $600 and he also wanted product from my company ( mens clothing) to pay for the rest. So finally I picked up my rugs and paid $600 plus clothing as gifts to him just so I could get my rugs back. But when I came home I realized that they had not cleaned one of the rugs at all and another was poorly cleaned. I emailed them with photos and they said they would fix them. After the second pick up I realized that they had used bleach to try and clean the color transfer on one of my rugs. At this point the rug is completely destroyed due to the bleach they've used on it. I contacted the owner right away and he told me that they didn't even charge me for this rug and that it was complementary! He didn't acknowledge that he had ruined my rug at all. The invoice they sent to me clearly states that there is $555 in color removal fee. But now after they ruined my rug they are saying that it was complementary. I am left with a destroyed rug and an invoice that I already paid for. * **** **** * *** ******* *** ******* ******* **** ****** * ****** *** ** ** ********** I want them to return my money or pay for my damaged rug.Thank you for your time.

Ararat Oriental Rug Co Ltd is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.