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Business Profile

Cell Phone Repair

Fast Cell Repair

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cell Phone Repair.

Complaints

This profile includes complaints for Fast Cell Repair's headquarters and its corporate-owned locations. To view all corporate locations, see

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Fast Cell Repair has 10 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:21/11/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I brought a phone in for repair on Oct9. The phone was repaired by this company. I had only brought the phone to this company and ***** itself. One month later I took the phone to a different place to have a new battery installed and was **** that the connectors from the screen had been damaged, and that 80% of the screws inside the phone were missing. I would like them to pay for a new screen and new screws as they damaged the screen and left out the screws.

    • Initial Complaint

      Date:19/07/2022

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They refuse to price match despite claiming to do it on their website twice.

      Business Response

      Date: 19/07/2022

      hi there!

      we called ***** and we have already settled the issue the person who complain you can check his side as well.

      Thank you

      Customer Answer

      Date: 20/07/2022

       

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The business has agreed to perform the repair at the same price as the competitor. I choose to withdraw my complaint. Thank you.




      Sincerely,



      ***** *******

    Fast Cell Repair is NOT a BBB Accredited Business.

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