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Business Profile

Charter Bus

Whistler Rides

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Charter Bus.

This business has 1 alert

Complaints

This profile includes complaints for Whistler Rides's headquarters and its corporate-owned locations. To view all corporate locations, see

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Whistler Rides has 2 locations, listed below.

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    • Whistler Rides

      null Vancouver, BC V6B 4Y8

    • Whistler Rides

      1383 W 8th Ave Vancouver, BC V6H 3W4

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:12/09/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I booked a trip with Whistler Rides on Sept. 7, 2022 from Squamish to Whistler. When I checked my receipt on Sept. 8, I noticed it showed Vancouver to Whistler so I cancelled the ticket and tried to re-book with the discount code I received. The online system would not accept my new booking despite several attempts. I tried contacting Whistler Rides support via phone and email but got no response despite repeated attempts. At first I could not even leave a voice mail because the VM box was full. I was able leave a voice mail on Sept. 9 but have still received no response to either phone or email. Because of this I had to book another service so I am out $55.
      This is the second time in the past year I have had issues with Whistler Rides. Last year I booked a ticket on the same route only to be told via text the night before that my trip had been cancelled and I would be put on on another bus service **** ******** leaving at the same time. *** *** ****** *** *** ******* **** ** **** *** ******** ******** *** ******** ****** **** ***** **** * *** ******* ** *** **** * ****** *** **** ********* ******** ****** ** *********** ***** ******* **** **** ******* ** ***** ** ***** * ***** ******** *** ***** *************** ** ** **** ************ **** *** ****** **** ***** ** **** ****** *********** I did save the code before closing the web browser but many people would not do that.
      Refund Code: ******** **** ******* *** ***** ****** ****** ***** *** **** ** ******* ********** ***** **** **** *********

    Whistler Rides is NOT a BBB Accredited Business.

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