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Business Profile

Chocolates

Purdy's Chocolates

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Chocolates.

Complaints

This profile includes complaints for Purdy's Chocolates's headquarters and its corporate-owned locations. To view all corporate locations, see

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Purdy's Chocolates has 2 locations, listed below.

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    • Purdy's Chocolates

      8330 Chester St Vancouver, BC V5X 3Y7

    • Purdy's Chocolates

      59 - 701 Georgia St W Vancouver, BC V7Y 1K8

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:04/05/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I did a fundraising campaign for a university sports team. When receiving the profit cheque in January, the wrong amount (less) was sent. I contacted Purdys to advise and was told I would receive a call back. Did not receive it.
      I called back again on Feb 24 was told I would receive a call back. Received it. She spoke with the finance dept and I would receive the balance of the profit in the mail. Apr 18 I called back again as I had not received the cheque. After I received a call back, she said she would speak with the finance dept and check the status and call back. Never received a call back. At this time I still have received no call and no profit cheque. This cheque is not a large amount. But the point is these kids earned this money. This campaign finished in December, and 4 months later, I still have not been able to give them their profits. This is absolutely unprofessional and unacceptable.

      Business Response

      Date: 05/05/2023

      Thank you for brining this matter to our attention, our seasonal fundraising program profit cheques normally are issued after 2 - 4 weeks from the program deadline.  Unfortunately due to an internal system update the amount was not displayed correctly however we honored the additional amount, there was a delay in issuing the additional amount however the original profit cheque that was earned was received within the reasonable time.  We have expedited a new cheque via courier and confirmed with the customer the details, also we have provided a goodwill towards the organization for using our Purdys Fundraising Program.  

      Customer Answer

      Date: 05/05/2023



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      ******* ********

    Purdy's Chocolates is NOT a BBB Accredited Business.

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