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Business Profile

Closet Organizers

Douglas Solutions

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Closet Organizers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:23/01/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In December 2021 upon a recommendation from our designer we hired ****** Douglas DBA Douglas Solutions and/or DBA JM Solutions ********************************************************************, Cell ************, to build a custom wall unit. On a conference call which included our designer, we discussed the scope of work agreeing to pay a deposit of $6,600.00. Work was to begin at the end of January 2022 completion by the end of February 2022. It never happened the project was never done. ****** Douglas ghosted us not answering our calls or text messages. His email **************************** was discontinued.We have been fraudulently ripped off by ****** and we want our money back. See deposit invoice attachment.

    Customer Answer

    Date: 23/01/2023

    As requested attached is a copy of the deposit invoice. Not sure why it didnt attach first time around.

    Customer Answer

    Date: 27/01/2023

    After filing a report with the *************** they were able to make contact with ****** Douglas and told him to contact us. The last contact was a text I received from ****** on April 9 2022 saying he was sorry, he had no intention of ripping us off, claiming he had had a meltdown and had no money to live on because a former client had not paid him. He claimed he would find a way to make it right.
    I responded to his text by text on April 11 2022 asking for proof that he had purchased the oak materials as he claimed along with a copy of the receipt for the purchase. I suggested a solution was possible if he was willing and able to do the work.
    He did not respond to my text and to date there has been no further contact.

Douglas Solutions is NOT a BBB Accredited Business.

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