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Business Profile

Coffee and Tea

Ultimate Cup of Coffee Co

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

4

Average of 1 Customer Review

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Review Details

  • Kelly B

    Date: 19/08/2023

    Kelly B

    Date: 19/08/2023

    I have purchased parts and a higher end espresso machine from this shop. The staff are very friendly and knowledgeable. Their prices are competitive and they offer a good range of products. I have not tried their repair service.I came in to the store to buy a new espresso machine. They made me a great deal on the floor model of the machine I was interested in. After a quick in-store demo, I happily took it away at a great price. Upon getting it home I discovered the machine had been used extensively and had never been clean. Even after cleaning and backflushing the machine with detergent it continued to spew flecks of dried coffee oil. I suspect the machine had made many hundreds of shots and had never been cleaned.I spoke with Ali, the manager, and he didn't hesitate to give me a full refund. That is very good service. I returned the machine the next day for a full refund. I deducted one star because I feel any espresso machine shop should be preaching and practicing cleanliness which is so important to good tasting espresso and the health of any espresso machine. The fact that the machine was used so long without cleaning and that the shop let it go out the door in that state was a red flag for me.

    Ultimate Cup of Coffee Co

    Date: 26/08/2023

    We are very sorry for your experience we do try our best to clean and make sure the machines are in perfect condidtion, you may also understand this is a demo model, meaning it has made coffee, sometimes we get machines brand new from manufacture that have been tested before shipping and there is always some risidue but we do appreciate you let us know so we can improve on this Thank you for your business

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