Complaints
This profile includes complaints for C.G.I. Credit Guard Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 3 total complaints in the last 3 years.
- 2 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:01/10/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We hired this company to recover a debt from one of our client. As per contract CGI will get fee from the recovered money . Even after 2 months the failed to collect the money and when i asked them about the status they told that they have to file a legal case as other business is not responding and asked me to pay $1500 as fee to start proceedings. I asked them that why i should i pay for it because I am already loosing money from the client from whom you was hired to collect. After that guy name ***** ******* started being rude and the i asked him if you can not collect the money then close it. Very next day their other person send me an invoice for $1207.50 (1150+HST)for the breach of contract. This amount was the half of the debt amount which they have to collect. Now they are threating us to report it to various collection agencies.
Business Response
Date: 16/10/2024
CGI Credit Guard has no business relationship with this consumer. Our office received an outstanding debt for collection from a corporation "the client" August 13 2024.
On September 25 2024 the client, in writing, requested that the collection file be closed.
The collection file was closed as instructed and an invoice, as outlined in the written collection aqreement between CGI Credit Guard and the client, was issued to the client September 26 2024
and remains outstanding.Customer Answer
Date: 16/10/2024
Complaint: 22350972
I am rejecting this response because:We hired them to collect a debt and they failed to collect it. They told me to move with a legal case against the debtor and asked me to pay legal cost around 1500 CDN and I told them to add it in the debt amount and collect it from the debtor when case is resolved. After that ***** ******* send me an email with following wording:
That is not how it works I have been doing this s*** for 30 years.
In his response i sent him the following email:
Then leave it. Your guys are unable to collect a debt. Sorry dont want to continue for other collections also
After that ***** got frustrated and send me following email
Do not tell me how to do my job.
Read the agreement section 7.
CGI will proceed per your instruction to discontinue.***** told me very clearly one of his email that debtor is not paying.
So if they are not able to collect the debt then why should i invest $ 1500 more on legal expenses.
Sincerely,
***** *****Business Response
Date: 25/10/2024
On September 25 2024 the client, in writing, requested that the collection file be closed.
The collection file was closed as instructed and an invoice, as outlined in the written collection aqreement between CGI Credit Guard and the client, was issued to the client September 26 2024
and remains outstanding.Small Claims Action against the client is imminent so long as CGI Credit Guard's invoice remains outstanding.
Customer Answer
Date: 25/10/2024
Complaint: 22350972
I am rejecting this response because: CGI is unable to collect the amount from the debtor and they want $1500 from me to start legal case which we don't want as we are already loosing because CGI is unable to collect the debt and they want excuse to close the files. They did it by becoming rude and emails were forwarded to BBB.
Sincerely,
***** *****Initial Complaint
Date:31/07/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
i m not ****** for this debt WESTERN FINANCIAL GROUP,i do not have contract with CGI CREDIT GUARD they did not provide me original contract as i requested.Business Response
Date: 14/11/2024
*********************** submitted this persons account to CGI ********************************************* for collection March 07 2024. All collections are reported to the various ****** bureaus and appear in the following format - in this case COLLECTIONS: DATE/CGI CREDIT GUARD/WESTERN FINACIAL GROUP/$XXX.
Our office sent a letter to the individual March 07 2024 and attempted to contact her on the following dates: March 14, April 01, April 24, May 23 and June 05 2024 with no response.
August 22 2024 CGI Credit Guard received a collection reporting verification request from ********** which was confirmed and submitted to TransUnion.
At no time has CGI Credit Guard **** received any communication or request for supporting documentation from the individual.
*** Please note that due to Ontario debt collection law our agency is unable to publish any information about a collection against an individual so I cannot authorize BBB to publish our response.
See:
Ontarios Collection and ************************ Act, R.R.O. 1990, REGULATION 74: Prohibited Practices and Methods in the Collection of Debts,
Section 22(6)3. - No collection agency or collector shall engage in conduct described in any of the following paragraphs
3. Publish or threaten to publish the debtors failure to pay.
Initial Complaint
Date:21/08/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I do not have a contract with CGI group ******. I did not sign a contract with CGI group. I demand that you remove the. I from my credit file.Business Response
Date: 05/09/2023
From ************************* - C.G.I. Credit Guard ****
The complaint is from ********************* claiming to have no contract with CGI Group of ******. Why is the BBB advising me of this?
We are C.G.I. Credit Guard **** not CGI Group of ******.
Please rectify your confusion here - thank you.
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