Complaints

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• Initial Complaint

  Date:12/06/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Cleaning services contract entered in to with Greenclover in December 2023 with 60 days notice for termination.Not adhered to the Cleaning standards and frequency as agreed on the contract by Greenclover and charging for services not provided as per the contract and on January 20th termination of the services via a phone call with no advance notice stating pricing of the agreed contract was quoted incorrect and not able to service going forward, which was a clear breach of contract.When we as the customer disputed the charges with evidence, Greenclover threatening to pursue legal avenues.No ethical standards, professionalism or due customer care.

  Customer Answer

  Date: 13/06/2024

  Hi,

  Please find attached the Account reconciliation we have carried out in May on the Greenclover invoices (including the **** invoice copies and our security company call logs to show cleaners' entries). Credit/ Refund we are requesting is $485.82 for the services we haven't received, but invoiced. We had not paid the outstanding balance as we were waiting for the credits however haven't been able to come to an agreement.

  We have now scheduled the full payment of $898.32 to be paid on Monday as their letter of demand request, however still expect them to refund/ credit us the difference.

  Please let me know if you require any further details.

  Thanks

  Kith

  

  Business Response

  Date: 04/07/2024

  To whom it may concern:
  
  Green Clover and Tall Crane entered into a cleaning contract with services to commence on December 1, 2023. This contract consisted of certain bonding provisions to include that "invoices for service will be sent at the beginning of the month and payment must be received within 5 days of the following month"  plus a "60 day written termination notice", which are the commonly practiced terms in the commercial cleaning industry. Tall Crane was in an immediate breach of their signed contract by failing to make any payment despite many reminders and requests from Green Clover's accounts receivable department. In response Tall Crane only emailed Green Clover on Feb 6th to stop sending any further invoices and refused to provide a termination notice.  
  
  During the service period, we informed Tall Crane that our cleaners were not able to attend to their facility due to the unexpected snow storm on December 13, 2023, and a credit note for that missed day was issued equal to $64.17 per cleaning service. Despite this credit, the invoices for December 2023 and January 2024 were still outstanding and we consequently had no choice but to send a demand letter for payment with the intent for collection through court claim proceedings. 
  
  Tall Crane then claimed that Green Clover's cleaning teams had missed four other cleaning days (out of 9 scheduled cleanings) in January and provided us with disputable and vague alarm logs from their security provider. We confirmed with the cleaning team and verified their attendance on site as per the set schedule and disagreed with Tall Crane's claim.
  
  Despite our attempts to resolve the attendance issue amicably and to move forward, *************** sent an email on May 29, 2024, to advise that they would be dealing with this matter through legal proceedings and stated that this would be their last communication with Green Clover directly, and for their lawyer to be handling any further correspondence. We adhered to their request and introduced Tall Crane to our in-house counsel. 
  
  Shortly after, Tall Crane paid for all past due service invoices less the issued credit note for December 13, 2023, which we believed was closure to all of our business affairs, but unfortunately we are here now again spending valuable business time with all parties involved.
  
  As Green Clover prides itself on fair customer service, our sentiment remains the same and we firmly believe to have dealt with this issue justly and with complete empathy.
  
  In good faith and in order to settle the ongoing matters, our manager (without prejudice) had offered Tall Crane to pay in full for its past due invoices and in return Green Clover would waive the lieu of notice invoice and the contractual interest charges of (*****% per year) for the incurred debt.  
  
  We understood and interpreted the full payment issued by *************** as their consent to our managers proposal to settle. Green Clover is now considering pursuing its option to file a claim and to enforce collection of the notice and late payment interest charges due to this most recent action taken by Tall Crane. 
  
  We hope for this matter to be considered concluded and for all parties to sever all ties and correspondence immediately.