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Business Profile

Computer Hardware

Medeo Corporation

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Hardware.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:08/08/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A company called Medeo Plus claims I took out a subscription with them and charged me $3.38. I immediately disputed the transaction and contacted them directly. I received an email on June 8/23 stating they cancelled the subscription and would not charged me anymore. However, I received another debit on July 8. They have refused to refund any charges claiming that they dont have the ability, but they wont charge me any more. When I finally got them to admit to the letter they sent on June 8, they replied: Hello, Sorry for the inconvenience. The cancellation was not done properly on June 8. We are so sorry about that. But it is 100% cancelled now. You should not be charged anymore. I have spoken with my manager, and we are unable to issue a refund as we don't have the authority. You can check with your credit card company if you want. Again, we are sorry about this.Sincerely,******* ************* ******** ** **** encouraged me to contact you in case others have filed complaints against this company. If they have the ability to charge cards, would they not have the ability to do chargebacks? In the meantime, I have disputed the transactions.

Medeo Corporation is NOT a BBB Accredited Business.

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