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Business Profile

Computer Hardware

Multiactive Software

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Hardware.

Complaints

This profile includes complaints for Multiactive Software's headquarters and its corporate-owned locations. To view all corporate locations, see

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Multiactive Software has 2 locations, listed below.

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    • Multiactive Software

      260 60 Smithe St Vancouver, BC V6B 0P5

    • Multiactive Software

      null Vancouver, BC V5T 1H4

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/04/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have had a yearly subscription for a *** software service for a few years now. I have found that I don't use the software and have been planning to cancel. I recently received a 30 day renewal notice on March 30 stating that I had an invoice for the upcoming year that I had to pay. I responded on March *************************************************************************************************************************** the previous year I was agreeing to a contract whereby I would need to give 30 days notice to cancel. They are also saying that they sent reminder emails at 30 and 60 days prior, but I have thoroughly checked my email (including trash and spam) and cannot find these emails anywhere. I would have responded to the emails at the time because this is an expensive software that I definitely did not wish to continue with. *********** is insisting that they sent the emails but I have no record of them. So it is their word against mine. The options they are giving me are to either pay for the upcoming year again at a cost of $897.12 or pay a cancellation fee of $263.34 plus tax. These practices seem completely unreasonable when I gave plenty of notice and did not receive the reminder emails that they are claiming to have sent. I have asked for this to be escalated to higher management but nothing is being done about this. **** ***** ******

    • Initial Complaint

      Date:25/03/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On February 11, 2024 Maximizer staff, without any notice to me, chose to delete my complete CRM of 34 years. They basically deleted +12,000 clients/contacts/information including all notes. I was told on February 28, 2024 by Brian A**** that they could not retrieve any of my information. It was disclosed to me that they only back up data for 9 days. I have attached, in pdf format, the complete email correspondance. I am seeking your direction in this matter. Thank you.

    Multiactive Software is NOT a BBB Accredited Business.

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