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Business Profile

Computer Software Developers

SoftwareKeep

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software Developers.

Complaints

This profile includes complaints for SoftwareKeep's headquarters and its corporate-owned locations. To view all corporate locations, see

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SoftwareKeep has 2 locations, listed below.

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    Customer Complaints Summary

    • 14 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/11/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased the ****** **** **** *** ******* *** *** on September 15, 2022. I paid $99, not realizing that I was purchasing the software from somewhere other than *********. The company promised to provide a digital key to install the program on my computer. That never happened. I have attempted to contact them several times; responses do not relate to my questions and requests. I still do not have the software on my computer, and I am unable to get a response from Softwarekeep. The only number on my order summary is: # ********* At this point, I would like my money back as I received no product for my $99.

      Business Response

      Date: 10/11/2022

      A full refund has been issued.

      Customer Answer

      Date: 10/11/2022


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,
      ********* ****

    • Initial Complaint

      Date:11/10/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Occurred today 10/07/2022 I purchased ********* **** * ******** **** from Softwarekeep. I did not receive a Home and Business key instead I received a *********** ********* *** **** **** License. ********* doesn't sell *** *** **** keys they are only supposed to be Open License. This company is sourcing its software directly from china for nothing or using ****** *********** Licenses to give to their clients. * **** **** ** ***** ** ** ***** ****** ********** *** ********* ** ****** **** ***** *** ************ Softwarekeep Order #*********.

      Business Response

      Date: 12/10/2022

      Hi *******, 

      I am sorry you feel *******. As we were out of stock with the office version you wanted, we upgraded your order without additional charges.

      However, as per your request, I can see that your order has been fully refunded.

       

      Regards,

      SoftwareKeep team

    • Initial Complaint

      Date:19/09/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      item was never digitally delivered to my inbox as promised. received no receipt via email. 9/17/22

      Business Response

      Date: 20/09/2022

      Our payment processor labeled this transaction as possible fraud, so we sent an email to the customer asking to verify he is authorised to use the card.

      He verified, and we sent an email with the product key and instructions.

      We believe this complaint was written before the customer saw our email request for verification.

    • Initial Complaint

      Date:27/05/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had ordered software from this company and realized that they had misled me. I called them and asked for a refund, and I was issued a confirmation that a refund would be returned within 3-10 business days. It is going on 14 business days and I have not received my refund, and when I reach out to them they say they have issued it. My bank has not received anything from them.

      Business Response

      Date: 30/05/2022

      We have refunded this to the customer on May 10th.

      However, as the refund was done before the payment was completely processed by the banks (money was never transferred to us), it was done in a form of reversal - In the case of a reversal the customer won't see a refund credit on their statement—they'll just see the original authorization drop off their statement entirely after a few days. There will be no payment, and no refund. It'll appear as if the whole transaction never happened. Their bank should be able to confirm this for them. Depending on the customer's card issuer, the original charge should have disappeared from their pending charges byMay 17, 2022.

       

      We have repeatedly explained this to the customer, but she keeps insisting that the refund did not appear in her account

       

       

    SoftwareKeep is NOT a BBB Accredited Business.

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