Credit Cards and Plans
Peoples Payments and Cards, part of Peoples GroupComplaints
This profile includes complaints for Peoples Payments and Cards, part of Peoples Group's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 79 total complaints in the last 3 years.
- 34 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:18/12/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company offers a prepaid credit card. My balance was $427.00. Someone made unauthorized transactions that left the card balance at 0. They have okayed a replacement card and promised to send it to me within 1-2 weeks. That was over a month ago but the theft took place in August 2022. I have been in constant correspondence with them and they still promise to send me a replacement but I have not received anything as of this date. Their dispute # is ********.
Business Response
Date: 19/12/2022
The complaint from Ms. ****** was reviewed and we can confirm that a response was already sent to her in writing.
Kind regards,
Peoples Payment and CardsCustomer Answer
Date: 29/12/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** ******Initial Complaint
Date:09/11/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I bought A ******* prepaid $50 card to shop online , used the card , thught I would have no use for it again.. but ****** refunded money it owed me back to this card .$72 . For over billing my **** debit card not this card .. ******* accepted the money even thugh this card is not Reloalable .. when I called to check my balance they said yes I have 72 on my account.. tried to use it and it didn't work . Called them back said tge card was dead and they would take care of it .. that was almost 2 months ago .. talked to them sevrel times , sent documents showing where ********* sent the money to them .. the issue still hasn't been resolved and they continue to hold my $72 .. it's like they just want me to give up and forget about my $72 .. the gave me a case number ******** .. but everytime I called its Luke no one knows what's going on or what to do .. keep passing me off.. if they weren't going to give me my money or couldn't, they shouldn't have allowed ********* to refund this money to a pre paid credit card .. do they do this often and no one knows? But I refuse to forget and just allow them to keep my money ..Business Response
Date: 15/11/2022
Upon reviewing *** *******'s complaint, it was determined and communicated that she is required to submit additional information for her case.
Kind regards,Peoples Payments and Cards
Customer Answer
Date: 17/11/2022
Complaint: ********
I am rejecting this response because:, they know the information they want I can not get it wasn't a item return and I told them that it was an over payment on my other credit card, one that shouldn't have been given to them , but they accepted it , and now they don't want to give me my money
Sincerely,
***** *******Business Response
Date: 25/11/2022
We can confirm that the rationale behind asking specific documentation was explained in detail to *** ******* on multiple occasions. We remain firm that *** ******* is required to provide the requested documentation to complete our investigation.
Kind regards,
Peoples Payment and Cards
Customer Answer
Date: 29/11/2022
Complaint: ********
I am rejecting this response because: the document they want doesn't exist.. I can't give them something that doesn't exist.. how hard is it for them to give me my money .. my money .. at this point they stole my money .. and are refusing to give it back ..
Sincerely,
***** *******Business Response
Date: 07/12/2022
We remain firm on reiterating that the rationale behind asking specific documents was explained to *** ******* multiple times and necessary for her to provide the documentation requested in order to thoroughly investigate.
Kind regards,
Peoples Payments and Cards
Customer Answer
Date: 08/12/2022
Complaint: ********
I am rejecting this response because: because I can't get any other documents than what I already gave them , I guess they just stole 72 $ from me , ***** **** ******* , and I'll leave it at that and let karma take care of the rest and be sure never to give them my business, and tell other people to do the same .. I use to buy there cards all the time .. gave them lots of business through the years that's done with .. so if they want to ***** $ 72 from me so be it .. * ***** ***** **** ****** *** **** **** ** ***** ***** **
Sincerely,
***** *******Initial Complaint
Date:19/10/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have had a pre paid card for about a year periodically they will put the card on hold even though there is a positive balance. Currently they have 15000+ held hostage. It's been 5 days. Their call center says they have no access to why and all they can do is send an email. I'm on a family vacation and it's been essentially ruined due to this. My next move is to call the **** and report the money ****** as that what this feels like. Terrible businessBusiness Response
Date: 28/10/2022
The complaint from Mr. ****** was reviewed and we can confirm that a response was sent to him in writing.
Kind regards,
Peoples Payments and Cards
Customer Answer
Date: 04/11/2022
Complaint: ********
I am rejecting this response because: I have received no written response to my knowledge and as of Nov 3rd am the card was still inactive. Since the 14th of October I have made 28 phone inquiries with no resolution. The card worked briefly on the 19th then became in active again. This has caused me significant financial and personal distress.
Sincerely,
******* ******Business Response
Date: 10/11/2022
The complaint from Mr. ****** was reviewed and we can confirm that multiple communications have been made with this cardholder with a proper response to their inquiry.
Kind regards,
Peoples Payment and CardsInitial Complaint
Date:21/09/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I would like to report an incident of what I feel is misleading / false advertising by the Peoples Trust Company
In February 2020, I received a promotional $100 prepaid ********** card from ****.
On the front of the card, it states valid thru 01-25, stating the card is valid until January 2025. I was saving this card to purchase something above and beyond for myself as a treat, since the card was extra.
In 2022, my washing machine dies, and I decided it was time to use the card, to help ease the burden of the cost of a new washing machine. at the time of purchase I was advised that there was no funds on the card.
When I called the number on the back of the card, I saw tiny fine print, card is valid for 1 year after activation. Talking to the customer support manager, they advised there is nothing they can do, and the only reason they state the valid thru information on the front is to advise their team of when their credit card number expires.
I tried to explain how misleading this is as it clearly looks like the funds will be valid until January 2025 and asked for them funds to be reinstated, but the request was denied.Business Response
Date: 23/09/2022
The complaint from *** ****** was reviewed and we can confirm that a response was already sent to them in writing.
Kind regards,
Peoples Payment and CardsInitial Complaint
Date:01/09/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
my boyfriend needed a bank for his paycheck so i used my ******** ***** **** **** money wasnt in june 24 2022 so i called they told me it would b declined cus it wzs in his name and the card is mine and it would be returned in 10 to 15 busnoss days tpday is 17 ive called evey other dayand it always the same ****** woman she tell me all she can do is emqil h3ad office and cqll bqk in 48 hours i call bak qnd she tell me the same thing i recorded hwr todqy she zaid 5 dqys and thT some one is dealing with my case qell it 646 bucks just missing and it qlways the zame woman i even calle p3ople choice customer service a complete diff number and it the same girl again i need to knw were this money went it 646 just missingBusiness Response
Date: 13/09/2022
We have received the complaint from Ms. Maraldo and a response was already sent to her to address her concerns.
Kind regards,
Peoples Payments & Cards
Initial Complaint
Date:27/07/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I went to ******* to purchase a gift card. I pitched a Vanilla **** gift card for $150 two days later I went to use it ant it was declined I was told at the time of purchase it would be activated.
This card was purchased on 07/20/22 and when I called there ************** phone number they say this card was already used back in may 2022. How is that even possible if it comes in a sealed plastic pouch.
They said there’s nothing they can do about it what sort of BS is that and they put me on hold and never answered the call afterwards. Th first time I try to use the card it’s declined when there should be $150 on the card from the time of purchase at ******* and customer service says they are not responsible at ******* but it’s them selling the product it’s them that activated the card they say it’s not there problem but they were happy to take my money.
When I finally spoke to someone they said this card was used in May and how is that possible if I purchased it on July 20/22 it makes no sense. They made no sense of it on the other end of the phone.Business Response
Date: 08/08/2022
Peoples Payment & Cards has been in contact with the cardholder to acknowledge the complaint. After reviewing the information provided, we are currently still investigating and will update the cardholder with a resolution.
Kind regards,Peoples Payment & Cards
Customer Answer
Date: 08/08/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
**** *******Customer Answer
Date: 21/09/2022
I am making a inquiry into my claim case. The last time there was any contact made the company asked for more time to resolve the case and I haven’t heard from them since.
#Regarding case number **************** .
Sent from my iPhoneBusiness Response
Date: 27/09/2022
We can confirm that a response was sent to Mr. ******* to address his concerns.
Kind regards,
Peoples Payments and Cards
Initial Complaint
Date:27/07/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I got a prepaid mastercard for 300 dollars from ********, which is part of this company. I used it online to purchase something and 2 weeks later the company sent me an email saying they didn't have the product and it was being refunded. The ******** company now will not give me that money back. They are saying because i didnt register the card online they can not in any way help me, even though I have the dates and times of both transactions, the last 4 digits on the card and the company name that was charging said card. The paper work they provide suggests registering the card online but it does not say you MUST register a card online which to me is saying "****** *** ******** **** **** ****** *** *** ***** *** **** **** *** ** ****** ** **** **** **** *****" I feel like they stole 300 dollars from me and I think it is unacceptable that they are telling me that there is no way to search the exact time and dates and for me to be able to show them receipts I have showing I did indeed use that card at that time.
I have tried to speak to multiple people but no one has been any help other then saying "** *****" which they clearly are not.Business Response
Date: 27/07/2022
This is to acknowledge that we have received the complaint from Ms. ****** and in order for us to appropriately respond, we would like to request for the card information and additional supporting documents.
1) Photos of the prepaid card:
FRONT – For security reasons please do not include your full card number. The card number should be supplied by providing the first six and last four digits only. (Please mask the middle digits.)
BACK – Please mask the 3-digit CVV/CVC code. (The 3 digits beside the signature panel)
2) Information about the store where the card was purchased from (Name of retailer, city, province, date of purchase)
3) Photo of the receipt and card packaging (if available).
We will address Ms. ******' concerns as soon as we have the card information.Customer Answer
Date: 28/07/2022
Complaint: ********
I am rejecting this response because:I explained to them several times that I do not have the card number they want as the card was lost. But I have all the information about the purchase as well as the last 4 digits of the card. I tried to get the rest of the card number from the company I got the bag from but it is a secure site and they cant access it. I don't see how with all of that information they couldn't search that specific day and time for those transactions
I have another prepaid registered card with them which they could apply the refunded money too.
Sincerely,
********* ******Business Response
Date: 05/08/2022
Peoples Payments and Cards offered a resolution to the complainant in writing and based on the response received from her she found it satisfactory.
Customer Answer
Date: 05/08/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
********* ******
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