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Business Profile

Custom Shoes

Dayton Boots

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:16/05/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchase date April 15/23
    $363 paid
    I purchased a pair of new expensive dress boots. The pair I received were damaged from factory. The toe was deformed and Dayton boots confirmed so. Being dress boots they are designed to be cosmetically pleasing. Dayton replaced the boots with another pair that has a damaged and separating sole with terrible stitching like a hobo wears. I have had countless emails and conversation but have not received any form of restitution just a run around. These boots are factory seconds and they are selling them as new. I was at their store over two years ago shopping for boots. The pair in my possession are the same boots I was looking at on the seconds rack in their store. The exact same flaws and manufacturer date and I find this not to be a coincidence. I'm flabbergasted at the way I have been treated and sold goods that don't meet the quality that Dayton boots claims. They claim too take the utmost pride in their attention to detail and quality. I have better made boots that cost half the price.

Dayton Boots is NOT a BBB Accredited Business.

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