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Business Profile

Custom Shoes

Love Jules Leather Shoe Company

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:23/02/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order #: 7457 November 6th, 2022: I purchased a pair of 2010 Tiger Head Slips from Love Jules Leather (LJL) with a guaranteed pickup/ship date of X-mas 2022. January 8th, 2023, **** from LJL emailed saying there was an unexpected production setback. He said all 50 pairs are currently in production and well get your pair finished up and shipped out ASAP. February 19th, 2023: I emailed **** asking for an update on how production is going. February 20th, 2023: **** replies saying LJL is in the process of closing their business and that Ill have a better idea on a specific ETA on your pair soon, as our guy is still getting up to speed, so things will be a lil bit easier to project shortly. March 2nd, 2023: **** replies to an email I sent sharing my sympathies that his business was going through a hard time with this included in the larger message Ill be back shortly with a firm ETA on your slips."July 12th, 2023: I email **** asking for a completion update on the product. I never got a reply. July 23rd, 2023: **** sends an email to everyone offering to refund people or asking us to trust that he will get the product made: You allow me the opportunity to finish what I started, and I make you the pair of slips I promised you back in November of last year. Since **** seemed sincere in the email and appeared to have a plan, I agreed to hold out hope that they would arrive soon.January 15th, 2024: I emailed **** asking for an update on the production of the product. **** has yet to reply. February 4, 2024: Since I had yet to receive an email response, I messaged **** on his business Instagram page, which he has been active on. Despite being active, he has not yet opened my message (today is February 22, 2024). *** **** ** ************* *** ***** ********** **** ******* ** ** *** ***** ***** * ***** **** ** ******* * ******* *** **** ** *** ********* ** ************* ********* ************** **** ***** **** *** **** ****** *****

Love Jules Leather Shoe Company is NOT a BBB Accredited Business.

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