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Business Profile

Education

NonLinear Educating

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Education.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/03/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In December I was charged $60 for a 2025 subscription with their ********* website. I cancelled the subscription and requested a refund for the $60 but never got a resopnse. I have submitted the request 3 times.

  • Initial Complaint

    Date:13/09/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My account was automatically renewed despite my having cancelled the auto renew. I have had no response from 3 separate support requests via e-mail. Three phone numbers I have found relating to the company are not in service. the Company appears to operate under at least three names. *********, MacProVideo, and NonLinear Educationing. I have been a member with no other issues for many years. It is a shame because I was only looking to temporarily pause my account due to temporary financial hardship and I now find myself feeling very negatively about the company. A response from them on the matter in a timely fashion would have been nice. It has been a week but there website promises 24 hour response during business hours.

  • Initial Complaint

    Date:16/07/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Been a subscriber for 5 years and never had issues before but in the most recent automatic renewal of my subscription, the payment was taken out of my PayPal account but my access was cut off and doesnt appear in my ask.audio academy library pass.I have tried conctacting them via their internal support and opened a ticket (#***********) and expected to hear back in no more than ********************* their site but its been more than two weeks and there have been no updates or acknowledgment. Their listed phone number on my PayPal bill is disconnected. I messaged them via their ******** Page and no one responds.I want a refund.

NonLinear Educating is NOT a BBB Accredited Business.

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