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Business Profile

Education

Vancouver School for Narrative Therapy

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:22/08/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to follow up on a reimbursement of $442.40, paid on July 27, 2024. As of today, Wednesday August 21, 2024, more than 30 days have passed, and the amount has not been reimbursed to my account. According to my previous communication with ***** and ****************** at Vancouver School of Narrative Therapy, I was informed that the reimbursement should be processed within 30 days as per *******'s policy. It was also mentioned that JaneApp retains payments on file or credit, a practice I have not encountered with other providers using the platform. As stated by *******, refunds are typically processed within 5-10 business days. Additionally, I would like to reference ********************** refund policy, which does not mention the retention of payments on credit without reimbursement. All emails have been retained between the provider and myself. I can provide these email communications upon request.

    Business Response

    Date: 25/08/2024

    The refund policy this client is referring to is a policy specific to our private practice and is not necessarily the same as other providers who use **** App. Our personal policy is to respond to refund requests within 30 days. This client's initial purchase was made on July 27th, 2024. We issued a refund for this purchase on August 25th, 2024. Therefore, we are within this 30 day window and we responded as is laid out in our policy. We emailed this client informing them that their refund was issued and should appear on their credit card shortly, however it is not uncommon for the charge not to appear immediately and that we appreciate their patience. We also informed them that we are reviewing our refund policy currently and plan to clearly outline our updated policy on our website as soon as possible.

Vancouver School for Narrative Therapy is NOT a BBB Accredited Business.

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